Workplace Services Specialist

JOB DESCRIPTION

Work Schedule

Environmental Conditions

Job Description

Please note that relocation assistance is not provided for this position, and any relocation costs will be the responsibility of the candidate.  

Must be legally authorized to work in the United States without sponsorship. 

Must be able to pass a comprehensive background check, which includes a drug screening. 

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic experts. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations.

Discover Impactful Work:

The purpose of this position is to support the Facilities Management Services function. This position provides vendor management support of onsite services and amenities in an energetic and fast-paced environment. This role requires an expert multi-tasker that will go above and beyond to provide the best service to our internal customers. The role will be expected to build and maintain strong vendor relationships to maximize performance and value delivered according to the vendor’s scope of work.

A Day in the Life:

Landlord Management:

• Coordinate Landscaping and Snow Removal interface to landlords
• Coordinate Window Washing by landlords
• Issue Sitewide communications regarding landlord work

Security Management:

• Build and manage relationships with Contracted security vendor
• Ensure vendors are performing services according to SOW
• Coordinate site level work with Global Security Operations Center (GSOC)
• Issue Sitewide communications regarding Security work
• Oversee daily operations of security for the site
• Print, issue, and track employee badge access and system
• Maintain and repair badge readers
• Perform monthly and quarterly access audits per SOP
• Maintain and repair surveillance cameras and system
• Perform badging and training for site service vendors
• Maintain visitor logs and visitor management system
• undefined

Vendor Management:

• Build and manage relationships with site vendors
• For vendors under direct oversight, ensure services meet SOW intent
• Participate in RFPs for new assigned vendors as needed
• Develop and maintain quarterly KPIs for assigned vendors
• Conduct business reviews with vendors on a quarterly basis
• Communicate and track service issues for resolution
• Plan and coordinate installation of assigned services in new space
• Ensure vendors work within scope of assigned budgets - Micro Market and Beverage Service - Event Logistics and Catering - Shredding services - Common area Janitorial Services

Keys to Success:

• High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
• Technical positions may require a certificate
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 6 years).

In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, and Abilities:

• Experience managing vendors and/or amenity services
• Experience working in a corporate environment
• Advanced understanding of Microsoft Excel, Outlook, PowerPoint and Word
• Ability to communicate clearly and professionally both in writing and verbally
• Ability to work independently and cross-functionally in a dynamic environment
• Project management skills to handle multiple projects, concurrently, with minimal supervision
• Ability to interface with all levels of the company in a professional manner.
• Exceptional problem-solving skills
• Willingness to complete a broad range of administrative responsibilities ranging from entry to senior-level

Working Conditions and Environment: 

Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner
• Able to work upright and stationary and/or standing for typical working hours
• Able to lift and move objects of 15 to 40 pounds
• Able to work in non-traditional work environments
• Able to use and learn standard office equipment and technology with proficiency
• May have exposure to potentially hazardous elements, including infectious agents, typically found in healthcare or laboratory environments
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities
• Exposure to fluctuating and/or extreme temperatures on rare occasions