Retail Supervisor

Pay Range: $16.00 to $18.00 per hour

A continuación, se proporciona la descripción del puesto en español. La elegibilidad para el empleo se verifica a través de E-Verify

Employment eligibility is verified through E-Verify

Job Summary

As the Retail Supervisor at RWB Thrift, you will play a key role in supporting the Retail Manager and overseeing the day-to-day operations of the sales floor. You will work closely with the retail team to ensure excellent customer service, maintain store standards, and achieve sales targets. This role is ideal for someone looking to advance their career in retail, with guidance and support provided by the Retail Manager. Your responsibilities will include supervising retail activities, coaching and developing team members, and ensuring efficient cashier operations and floor management. You will collaborate closely with the Retail Manager to enhance the customer shopping experience, implement sales strategies, and contribute to the overall success of our thrift store operations.

Key Responsibilities

Operational Oversight: Manage day-to-day operations of the sales floor, ensuring adherence to store standards, efficient product processing, and optimal customer service delivery under the guidance of the Retail Manager.

Team Development: Supervise and mentor retail team members, providing ongoing coaching to enhance performance and foster a positive work environment.

Customer Service Excellence: Ensure exceptional customer service, handling inquiries, and resolving issues promptly and effectively, reflecting the Retail Manager's direction.

Inventory Management: Oversee inventory levels on the sales floor, ensuring products are well-stocked, merchandised, and priced accurately to meet customer demand and sales targets.

Cashier Operations: Supervise cashier operations, including transaction processing and adherence to cash handling procedures, under the guidance of the Retail Manager.

Learning and Growth: Gain exposure to business operations by reviewing key reports, understanding departmental goals, and contributing to achieving performance metrics with guidance from the Retail Manager.

Collaborative Leadership: Work closely with the Retail Manager to implement sales strategies, optimize productivity, and contribute to the overall success of thrift store operations.

Language Requirements

• Employees are not required to communicate exclusively in English within the workplace. However, the nature of the position may entail interactions with customers, donors, colleagues, and supervisors who primarily use English. In such instances, a fundamental understanding of written and spoken English for comprehending instructions, as well as the ability to communicate verbally and in writing in English, may be necessary.

Qualifications

• Proficiency in both English and Spanish is preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Basic computer skills, including MS Office, Teams, and Outlook.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• High school diploma or GED preferred
• Previous thrift, retail, warehouse, or customer facing experience is preferred, but not required

Physical Requirements

• Ability to Safely Perform Job Functions: Capable of safely and effectively performing essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting both qualitative and quantitative productivity requirements.
• Physical Strength: Must have the ability to occasionally lift and carry up to 25 lbs, frequently exert up to 25 lbs. of force, and constantly apply negligible force when handling objects.
• Endurance: Able to stand for extended periods of time.
• Manual Dexterity: Proficient in performing repetitive motions such as extending hand(s) and arm(s) in any direction and working primarily with fingers rather than the whole hand or arm.
• Fine Motor Skills: Skilled in tasks involving seizing, holding, grasping, turning, or otherwise working with hand or hands.
• Balance and Agility: Capable of maintaining body equilibrium to prevent falling on narrow, slippery, or erratically moving surfaces, as well as maintaining balance when performing agile tasks.
• Visual Acuity: Possesses clarity of vision at 20 inches or less and 20 feet or more.
• Footwear: Required to wear closed-toe shoes for safety purposes.
• Repetitive Tasks: The job involves regular repetitive motions.

Work Environment

• Atmosphere: The work environment is dynamic and characterized by a consistently busy atmosphere. The ability to thrive in a fast-paced and busy environment is essential for this role.
• Noise Level: The work environment is noisy due to the bustling activity on the sales floor and the production area. Due to the nature of our operations, the ability to work effectively in a noisy environment is a requirement for this role.
• Lighting: The work environment is characterized by bright lighting throughout the front and back of store, which is integral to our operational requirements. Due to the nature of our operations, the ability to work effectively in a bright environment is a requirement for this role.
• Interactions with Others: The role involves regular interactions with customers, donors, and coworkers, fostering a collaborative and customer-focused environment. Effective communication and interpersonal skills are a requirement for this role.
• Flexibility: The nature of this role requires a high degree of flexibility. Employees may be asked to switch tasks or departments based on operational needs. Employees are expected to work in all areas as assigned, contributing to a well-rounded and collaborative team environment.

Other Requirements

Dependability: Effective performers demonstrate regular and punctual attendance. They behave consistently and predictably; are reliable and dependable in fulfilling their professional obligations.

Integrity: Effective performers think and act ethically and honestly. They apply ethical standards of behavior to daily work activities. They take responsibility for their actions.

Humility: Effective performers recognize one's own limitations, being open to learning from others, and treating everyone with respect and dignity.

Adaptability: Effective performers are adaptable. They embrace needed change and modify their behavior when appropriate to achieve organizational objectives. They are effective in the face of uncertainty.

Attention To Detail: Effective performers observe details, promptly catch and rectify small mistakes, delivering high-quality, accurate work.

Inclusion: Effective performers create and participate in an inclusive environment. They value and respect diversity, and foster a sense of belonging for all individuals.

Team Player: Effective performers are team oriented. They identify with the larger team and their role within it. They prioritize the collective success of the team over personal achievements.

Managing Workflow: Effective performers understand the flow of tasks and activities within their respective areas of the business. They direct the progression of work, identifying how tasks are interconnected and ensuring that tasks are completed in the right order to achieve efficient and impactful results. They know when and how to strategically shift employees to areas where the work or business needs dictate, ensuring successful outcomes.

Composure: Effective performers maintain emotional control while managing a good deal of responsibility. They keep their composure, even under ambiguous or stressful circumstances. They demonstrate patience, allowing them to approach challenges with a calm and composed demeanor. They are adept at demonstrating emotions appropriate to the situation and continue performing steadily and effectively.

Customer Focus: Effective performers possess a strong customer focus. They demonstrate empathy, active listening, and responsiveness to ensure exceptional customer satisfaction, even if they cannot meet the customer's request. They proactively build and maintain positive relationships with customers to continually improve our services.

Professionalism: Effective performers conduct themselves in a manner that is consistent with organizational values, policies, and standards. This requires a commitment to integrity, ethical conduct, and respect for diversity, as well as the ability to communicate effectively and collaborate with colleagues, clients, and stakeholders in a professional and courteous manner.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities.

Resumen del puesto

Como supervisor de venta minorista de RWB Thrift, desempeñará un papel clave en la asistencia al gerente de venta minorista y la supervisión de las operaciones diarias del piso de ventas. Trabajará en estrecha colaboración con el equipo de venta minorista para garantizar un excelente servicio al cliente, mantener los estándares de la tienda y alcanzar los objetivos de ventas. Esta función es ideal para las personas que buscan progresar en su trayectoria en la venta minorista, con orientación y apoyo proporcionados por el gerente de venta minorista. Sus responsabilidades incluirán supervisar las actividades de venta minorista, capacitar y fomentar el desarrollo de los miembros del equipo y garantizar operaciones eficientes de los cajeros y la gestión del piso. Colaborará estrechamente con el gerente de venta minorista para mejorar la experiencia de compra del cliente, implementar estrategias de ventas y contribuir al éxito general de las operaciones de nuestra tienda de segunda mano.

Responsabilidades clave

Supervisión operativa: gestionar las operaciones diarias del piso de ventas, garantizando el cumplimiento de los estándares de la tienda, el procesamiento eficaz de los productos y una prestación óptima del servicio al cliente, con la orientación del gerente de venta minorista.

Desarrollo del equipo: supervisar y orientar a los miembros del equipo de venta minorista, capacitándolos de manera continua para mejorar el desempeño y fomentar un entorno de trabajo positivo.

Excelencia en el servicio al cliente: garantizar un servicio al cliente excepcional, manejando las consultas y resolviendo los problemas con rapidez y eficacia, siguiendo las indicaciones del gerente de venta minorista.

Gestión de inventario: supervisar los niveles de inventario en el piso de ventas, asegurándose de que haya una buena cantidad de productos, que se comercialicen de la manera adecuada y tengan el precio correcto para cumplir con la demanda de los clientes y los objetivos de ventas.

Operaciones de los cajeros: supervisar las operaciones de los cajeros, incluido el procesamiento de transacciones y el cumplimiento de los procedimientos de manejo de dinero efectivo, con la orientación del gerente minorista.

Aprendizaje y crecimiento: conocer las operaciones comerciales mediante la revisión de informes clave, la comprensión de los objetivos departamentales y la contribución al logro de las métricas de desempeño con la orientación del gerente de venta minorista.

Liderazgo colaborativo: trabajar estrechamente con el gerente de venta minorista para implementar estrategias de ventas, optimizar la productividad y contribuir al éxito general de las operaciones de la tienda de segunda mano.

Requisitos de idiomas

• Los empleados no están obligados a comunicarse exclusivamente en inglés dentro del lugar de trabajo. Sin embargo, la naturaleza del puesto puede implicar interacciones con clientes, donantes, colegas y supervisores que utilizan principalmente el inglés. En tales casos, puede ser necesaria una comprensión fundamental del inglés escrito y oral para comprender las instrucciones, así como la capacidad de comunicarse verbalmente y por escrito en inglés.

Cualificaciones

• Se prefiere el dominio del inglés y del español.
• Excelentes habilidades de comunicación verbal y escrita, incluida la capacidad de comunicarse eficazmente con clientes internos y externos.
• Habilidades informáticas básicas, lo que incluye manejo de MS Office, Teams y Outlook.
• Capacidad de trabajar de manera independiente y llevar a cabo las tareas hasta completarlas dentro de los parámetros de las instrucciones dadas, las rutinas prescritas y las prácticas aceptadas estándar.
• Se prefiere diploma de escuela secundaria o GED.
• Se prefiere experiencia previa en segunda mano, venta minorista, almacén o atención al cliente, pero no es excluyente.

Requisitos físicos

• Capacidad de realizar las funciones laborales de manera segura: capaz de realizar las funciones laborales esenciales de manera segura y eficaz de acuerdo con la ADA, la FMLA y otras normas federales, estatales y locales, incluido el cumplimiento de requisitos de productividad tanto cualitativos como cuantitativos.
• Fuerza física: debe tener la capacidad de levantar y transportar ocasionalmente hasta 25 lb, ejercer con frecuencia hasta 25 lb de fuerza y aplicar constantemente una fuerza ínfima al manipular objetos.
• Resistencia: debe ser capaz de permanecer de pie durante períodos prolongados.
• Destreza manual: dominio en la realización de movimientos repetitivos, como extender las manos y los brazos en cualquier dirección y trabajar principalmente con los dedos, en lugar de toda la mano o el brazo.
• Habilidades motoras finas: habilidoso en tareas que impliquen agarrar, sostener, sujetar, girar o trabajar con las manos.
• Equilibrio y agilidad: capaz de mantener el equilibrio corporal para evitar caer en superficies estrechas, resbaladizas o que se mueven erráticamente, así como mantener el equilibrio al realizar tareas ágiles.
• Agudeza visual: posee claridad de visión a 20 pulgadas o menos y a 20 pies o más.
• Calzado: se requiere el uso de calzado cerrado para fines de seguridad.
• Tareas repetitivas: el trabajo implica movimientos repetitivos regulares.

Entorno de trabajo

• Atmósfera: el entorno de trabajo es dinámico y se caracteriza por una atmósfera con actividad constante. La capacidad de prosperar en un entorno vertiginoso y ajetreado es esencial para esta función.
• Nivel de ruido: el entorno de trabajo es ruidoso debido a la actividad bulliciosa en el piso de ventas y el área de producción. Debido a la naturaleza de nuestras operaciones, la capacidad de trabajar con eficacia en un entorno ruidoso es un requisito para esta función.
• Iluminación: el entorno de trabajo se caracteriza por tener una iluminación intensa en la parte delantera y trasera de la tienda, que es esencial para nuestros requisitos operativos. Debido a la naturaleza de nuestras operaciones, la capacidad de trabajar con eficacia en un entorno luminoso es un requisito para esta función.
• Interacciones con otras personas: esta función implica interacciones regulares con clientes, donantes y compañeros de trabajo, fomentando un entorno colaborativo y centrado en el cliente. La comunicación eficaz y las habilidades interpersonales son un requisito para esta función.
• Flexibilidad: la naturaleza de esta función requiere un alto grado de flexibilidad. Es posible que se les pida a los empleados que cambien de tareas o departamentos según las necesidades operativas. Se espera que los empleados trabajen en todas las áreas asignadas, contribuyendo a un entorno integral y colaborativo en el equipo.