Associate AR (Accounts Receivable) Representative - Hybrid (Mon-Thurs On-Site)

Associate AR Representative - Collections

General Responsibilities (50%) Identify and Track Outstanding Debts

• Continuously monitor accounts for respectively assigned region/area in addition to providing designated backup support
• Collect receivables (Royalty/Advertising, Franchise Fees, Technology, Food) for respectively assigned region/area in addition to providing designated backup support
• Address and resolve billing discrepancies and customer inquiries related to payments
• Keep timely and accurate records of collection activities including contacts, payment arrangements and resolutions
• Process refunds for incentives and other related credits accurately and efficiently
• Ensure all collection activities comply with our policies and procedures
• Identify any bad debt and prepare supporting documentation for any write off approval as applicable
• Monitor accounts on COD, send out totals and confirm payments received
• Prepare clearance letters for store transfer between franchisees

(25%) Prepare Reports on Collection Activities and Progress

• Partner with the respective Franchise Business Consultants on any opportunities that arise to ensure solid collection approaches
• Prepare region/area reports and statements, when needed
• Prepare notes on past dues for weekly and periodic past due reporting

(15%) Partner with Region to Prepare Payment Plans for Past Due Accounts

• Negotiate and maintain payment arrangements when needed and ensure timely payment. Obtain approvals from Franchise Operations if applicable
• Make sure all due dates are updated to reflect accordingly on the receivable reports.
• Maintain clear and professional communication with the customers and internal teams
• Timely identify profit sharing and earned rebate holds required

(10%) Other

• Process Credit Card Payments
• Other tasks as assigned

Minimum Qualifications

• Must have advanced knowledge of excel. The team works heavily in it.
• Must have collections experience.
• Needs to have good communication skills (speaking with franchisees and high level leadership).
• Bachelors Degree in Accounting/Finance or applicable work experience
• Practical experience with computer applications for spreadsheets and word processing
• Strong verbal, written, & organizational skills and attention to detail
• Experience in accounts receivable and computer systems preferred
• Self motivated and able to work independently
• Peoplesoft experience is preferred but in no way required

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