Development Manager

Development Manager

The Development Manager plays a key role in advancing ARC's fundraising efforts by ensuring strong day-to-day execution across donor engagement, stewardship, and development operations. Reporting to the Director of Development, this role manages the systems, processes, and workflows that support an effective and scalable fundraising program.

Responsibilities span the full fundraising lifecycle, including campaign execution, donor communications, grant tracking and submissions, and data management and reporting. The Development Manager also serves as the primary administrator for Salesforce, ensuring data integrity, reporting accuracy, and effective workflow configuration. In addition, this role engages directly with emerging and mid-level donors through personalized outreach and stewardship, helping to strengthen relationships and support long-term growth of ARC's donor base.

The ideal candidate is detail-oriented and proactive, with the ability to manage multiple priorities in a collaborative, mission-driven environment. This role is well-suited for someone who enjoys building structure and process while contributing to relationship-driven fundraising efforts.

Responsibilities

• Constituent Relationships & Management (40%)
• Serve as a primary point of contact for donor and constituent inquiries across email, web, and phone, building strong relationships through responsive, professional, and service-oriented communication.
• Manage donor gift processing and ensure donor acknowledgement processes are timely and accurate. This role requires a weekly in-person visit to ARC's Newton, MA office to support donor check processing and donor correspondence activities.
• Prepare pipeline and portfolio reports, develop briefing materials for donor meetings, and provide analysis on donor engagement trends and giving patterns.
• Identify and escalate high-potential donors to the Director of Development for personalized cultivation.
• Conduct prospect research on individual, foundation, and corporate donors to support fundraising and donor engagement strategies.
• Track restricted gifts, maintain accurate fundraising revenue data, and monitor progress toward fundraising goals.
• Partner with program teams to transition participants into development pipelines and identify opportunities for deeper engagement.
• Campaign, Events & Marketing Execution (30%)
• Own the end-to-end operational execution of mid-year and annual fundraising campaigns, including timelines, dependencies, communications, quality control, and ensure campaigns run smoothly from setup through completion.
• Develop and execute donor segmentation, list pulls, and automated workflows for direct mail and digital campaigns to support revenue, engagement, and donor conversion goals.
• Coordinate donor cultivation events and small gatherings, including logistics, invitations, and RSVP tracking.
• Prepare event-related donor briefings for leadership and track post-event follow-up actions.
• Salesforce & Data Systems Management (20%)
• Act as the primary administrator for and internal owner of Salesforce, managing data structures, integrations, and user permissions; proactively optimizes ARC's Salesforce implementation to improve data management, workflows, SOPs/documentation, reporting, and internal usage.
• Lead deduplication efforts, manage complex data imports
• Collaborate closely with internal teams to configure, optimize, and continuously enhance Salesforce to support fundraising, programmatic, and operational needs as workflows and organizational priorities evolve.
• Manage data flow from various sources, including web-based tools, events, and external lists.
• Design and maintain dashboards and custom reports to track fundraising KPIs, donor engagement trends, and giving patterns, providing actionable insights to support forecasting and strategic decision-making.
• Grants & Partnerships Support (10%)
• Work with the Director of Business Development and Strategic Partnerships to manage industry grant submissions, including portal management, document uploads, deadline tracking, and overall submission logistics.
• Monitor submission progress, Salesforce grant tracking, deadlines, and reporting requirements for industry and foundation grants.

Other Responsibilities as Assigned

Core Expectations

• Communication & Responsiveness: Engages donors and prospective supporters with professionalism, warmth, and clarity, proactively communicating one to one as needed and responding promptly and thoughtfully to donor inquiries to support strong relationships and stewardship.
• Systems Ownership: Moves seamlessly between technical strategy and hands-on execution. Able to architect effective data workflows, and personally carry the responsibility for building, testing, and deploying them.
• Capacity-Optimizing: Operates effectively within the resourcing realities of a small nonprofit. Instead of just "adapting" to limitations, proactively use automation (Salesforce flows, Omatic) to multiply the team's impact and bridge staffing gaps.
• Operational Accountability: Thrives in evolving and growing environments. Brings clarity to complex data sets and creates momentum by streamlining convoluted processes, maintaining high standards of accuracy even when organizational priorities shift.

Qualifications

• 3+ years experience in nonprofit development operations, preferably with a health-related or specifically named disease setting.
• Salesforce Administrator certification required, with strong hands-on experience managing Salesforce NPSP in a nonprofit environment.
• Experience with Salesforce reporting, dashboards, data imports, deduplication, user permissions, automation, and data quality workflows required.
• Experience administering integrated Salesforce tools such as (or similar to) Omatic, Apsona, GoFundMe Pro, and Campaign Monitor.
• Willingness to continue building advanced Salesforce skills through training, Trailhead, documentation, and hands-on learning as ARC's systems and development operations evolve.
• Track record of engaging directly with donors and constituents through one-to-one communication, with a professional, responsive, and relationship-focused approach.
• Demonstrated experience executing fundraising campaigns, including donor segmentation, electronic appeals, and direct mail execution.
• Strong project management skills with the ability to manage deadlines for grants and seasonal appeals.
• High level of discretion and attention to detail regarding sensitive donor information.
• Ability to manage multiple projects simultaneously under tight deadlines.
• Ability to work collaboratively, yet independently from hybrid setting.

Performance Success Indicators

• Strong and accurate understanding of ARC's mission, programs, and fundraising priorities
• Ability to engage in relationships with constituents and donors, verbally and in writing,
• Maintain a reliable and well-organized development database that provides accuracy in segmentation, dashboards and reporting
• Provides accurate reconciliation between Salesforce and Accounting
• Proactive data analysis and identification of constituent and donor trends and program outcomes
• Timely donor acknowledgements, receipts, and associated reporting
• Increase in constituent and donor engagement through automated journeys
• Growth in annual gift pipeline, including conversion of constituents into donors.
• Increased efficiency through automated workflows
• Provides internal reminders to colleagues at least 30 days before deadlines to ensure quality content
• Meeting deadlines for development campaigns, and filing of grant applications and reports
• Successful identification and escalation to DOD of high potential donors

This is an exciting opportunity to work at a growing organization, with a team that values a diversity of experience and demonstrates an unwavering commitment to the amyloidosis community.

Equal Employment Opportunity We are proud to be an equal opportunity employer – and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

Additional Information

Work Schedule & Expectations:

This is a full-time, exempt position requiring 40 hours per week, with standard working hours from Monday to Friday, 9:00 AM to 5:00 PM Eastern Time, to ensure effective collaboration with the team.

Comprehensive Benefits Package :

• Paid Time Off (PTO) : 3 weeks of vacation time, 8 days of sick leave, 10 holidays, and 2 floating holidays. Additionally, we offer PTO-Free Days during the extended holiday break from Christmas to New Year's Day.
• Medical, Dental, Vision Insurance: Employees have access to comprehensive contributory health plans; and ARC covers 65% of individual and family medical and dental insurance premiums.
• Life and Disability Insurance: 100% employer-paid Life and AD&D coverage, along with Short-Term and Long-Term Disability insurance.
• 401(k) Retirement Plan: Up