Hospitality and Office Services Specialist

Legal Senior Onsite Service Specialist Legal Environment Responsibilities Understand client matter workflow, including charge backs to firm and/or clients for work, supplies, and hours. Knowledge of legal documents (e.g., closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments). Uphold a high standard of professionalism and office etiquette. Assist with scheduling needed equipment, labor, and supplies for offsite trials. General Responsibilities Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests. Provide essential equipment troubleshooting and escalate technical issues promptly for resolution. Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions. Assist with meeting room setups, light maintenance, and reception duties as needed. Uphold safety standards and adhere to protocols while handling equipment and materials. Handle time‑sensitive confidential documents. Maintain logs for billing and reporting. Distribute incoming mail, packages, office supplies, and fax transmissions. Deliver completed reproduction work to designated delivery areas. Perform scanning, file conversion, naming, and encryption tasks. Perform batch printing using Adobe Acrobat Pro. Conduct daily quality checks on convenience copiers and respond to errors or troubleshoot copy machines. Maintain service logs, stock and organize convenience copier areas, and manage firm conference, meeting rooms and visitor offices. Assist facilities with box moves, office moves, and light maintenance duties. Perform occasional cleaning duties and may require periodic overtime. Qualifications Must Have High school diploma or GED, coupled with a minimum of one year of relevant work experience. Proficiency in basic computer skills, including MS Office Suite. Strong communication skills and ability to thrive in a fast‑paced, customer‑centric environment. Qualifications Nice to Have Previous experience in copy jobs or related fields. Basic knowledge of electronics and copier equipment repair. Knowledge, Skills, and Abilities Working knowledge of copier and related equipment preferred. Knowledge of shipping/receiving procedures and basic electronics preferred. Ability to work independently and flexibly to complete projects. Troubleshooting and problem‑solving skills, and the ability to read and comprehend written technical information. Excellent customer relations and verbal communication skills. Working Conditions, Mental and Physical Demands Frequent exposure to copier/fax machine noise, toner, and changes in room temperature. Dealing with tight deadlines and quick turnaround times imposes high stress levels. Some physical effort required, including standing, walking, bending, reaching, stretching, climbing, and lifting or moving items weighing up to 50 lbs. and pushing. Daily telephone/in‑person contact with customers, employees, managers, and occasional contact with vendors and equipment repair personnel. Benefits Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually. Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. #J-18808-Ljbffr Ricoh Americas Corporation