Senior Vice President of Health Services Operations

Overview

The Senior Vice President of Health Services Operations (Sr. VP of Health Services Ops) is responsible for development, implementation and oversight of health services programs throughout the PPGT service area in alignment with organizational goals and policies. Ensures delivery of high-quality reproductive and sexual health care and family planning services for all patients. Fosters a transparent, high-accountability culture that inspires frontline teams, celebrates data-driven decision-making, and maintains high employee engagement through organizational change. Supports the organization’s strategic plan and workplace inclusion initiatives. Ensures productivity expectations, customer service and compliance standards are maintained. Abides by the organization’s mission in performing job duties. Demonstrates an understanding and commitment to PPGT’s culture of quality, safety and risk awareness.

Responsibilities

• Provides strategic leadership and oversight of health services operations across all service delivery sites, ensuring alignment with organizational goals, policies, vision and mission.
• Establishes and monitors operational performance metrics, utilizing data analytics and reporting tools to drive accountability, improve efficiency, and achieve organizational objectives.
• Leads operational planning and continuous improvement initiatives, including workflow optimization, resource allocation, technology implementation, and process redesign.
• Ensures compliance with organizational policies, regulatory requirements, accreditation standards, and best practices while maintaining operational consistency across all locations. Accrediting, licensing, and regulatory bodies including, but not limited to: Planned Parenthood Federation of America (PPFA), Texas Department of State Health Services (TDSHS), Texas Health and Human Services Commission (HHSC), Clinical Laboratory Improvement Amendments (CLIA), Occupational Safety and Health Administration (OSHA), Medical Examiners, and Nurse Examiners.
• Fosters a culture of transparency, accountability, collaboration, and high performance by establishing clear expectations and measurable outcomes for leaders and teams.
• Leads, mentors, and develops operational leaders, creating succession plans and professional development opportunities that support organizational growth and workforce stability. Utilizes employee engagement data, performance metrics, and feedback mechanisms to drive workforce engagement, retention, accountability, and continuous improvement.
• Champions change management initiatives by developing communication, engagement, and implementation strategies that support successful adoption of organizational priorities and operational transformations.
• Oversees operational financial performance, ensuring effective stewardship of resources and achievement of budgetary and productivity goals.
• Partners with other leaders and finance teams to develop annual budgets, long-range financial plans, and strategies that support organizational sustainability and growth. Acts as Program Manager for grants and funding projects.
• Monitors operational, productivity, and financial performance indicators and implements corrective action plans when performance does not meet established targets.
• Identifies and executes opportunities to improve efficiency, optimize resource utilization, manage costs, and strengthen financial performance across health services operations.
• Leads initiatives that promote exceptional patient experiences and customer service, ensuring services are accessible, responsive, and patient-centered.
• Collaborates with clinical and quality leaders to support quality improvement initiatives that enhance operational performance, patient outcomes, and service excellence.
• Monitors patient satisfaction, quality, access, and operational metrics, utilizing data to identify trends, address concerns, and drive continuous improvement.
• Fosters a culture of quality, innovation, and continuous learning that supports safe, efficient, and equitable delivery of reproductive and sexual health care and family planning services.
• Represents the organization internally and externally with community organizations, healthcare partners, payers, regulatory agencies, and professional associations as appropriate.
• Has unrestricted access to patient protected health information (PHI) on paper and electronic forms health records for purposes of treatment, payment, and/or healthcare operations. The use of a patient’s protected health information should be limited to information needed for the specific task that is being performed or requested by the individual patient. Disclosure of any patient information must be for purposes of treatment, payment or healthcare operation OR must be accompanied by a valid patient authorization. Must adhere to minimum necessary rule.
• Duties and responsibilities may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Qualifications

• Master’s degree + 8 years of relevant exempt experience or Bachelor’s degree + 10 years of relevant exempt experience or Associate’s degree + 12 years of relevant exempt experience or High School diploma or equivalent + 14 years of relevant exempt experience.
• Education: Healthcare Administration, Business Administration, Public Health, Organizational Leadership or related.
• Relevant exempt experience: Operational or Health Services leadership experience.
• Must have at least 6 years of supervisory or management experience.
• Must have 3 years of experience in a relevant senior leadership role.
• Must have experience leading multi‑site healthcare operations and multidisciplinary teams.
• Healthcare industry preferred.

Agency Standards

Must have excellent computer skills with knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet. Must have the willingness and ability to adapt to change including advances or new technology. Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction.

Other

PPGT is an equal opportunity employer. We strictly prohibit unlawful discrimination of any kind, including discrimination on the basis of age; race, color, ancestry, national origin, or ethnicity; citizenship status; sex or gender; gender identity or gender expression or transgender status (including the individual's actual or perceived sex and the individual's gender identity, self‑image, appearance, behavior, or expression); sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality); mental or physical disability; AIDS, AIDS Related Complex, or HIV status; perception of risk of HIV infection; or association with individuals who are believed to be at risk; religion or creed; genetic information; pregnancy status, including related medical conditions; marital status; past, current, or prospective service in the uniformed services; or any other basis protected by law. We are a drug‑free and tobacco‑free workplace.

Applicants have rights under the Federal Employment Laws. To view these notices, please click on the following links: Family and Medical Leave Act (FMLA) poster: Equal Employment Opportunity (EEO) poster; and Employee Polygraph Protection Act (EPPA) poster.

Required Knowledge, Skills, and Abilities

• Ability to operationalize strategic goals into action plan and possess effective analytical skills
• Ability to provide effective, equitable, understandable, and respectful quality care and services that are responsive to diverse cultural beliefs and practices, preferred language, and other communication needs.
• Be discreet and safeguard confidential information.
• Possess integrity and compliance – can be relied upon to act ethically.
• Affiliate Knowledge: Understands the mission and structure of the affiliate and exhibits organization’s core values.
• Organizational Awareness: Demonstrates a comprehensive awareness of the impact and implications of decisions and actions on other areas (departments or health centers).
• Industry Awareness: Remains aware of PPFA accreditation standards and of the reproductive health environment’s regulatory compliance requirements. Understands how accreditation standards, regulatory agencies, funding, the external marketplace and competitive environment drives change within the organization.
• Cost Effectiveness: Understands the financial aspects of our business; understands the key financial indicators and the financial implications of actions and decisions; knows how to translate strategies and plans into financial plans and budgets, maintains focus on cost effectiveness.
• Building Relationships: Shows genuine interest in others’ needs and opinions; establishes rapport; earns the confidence and trust of others; demonstrates consistency between words and actions; delivers on commitments.
• Exemplify the organization’s values: We Tend to the Team; We Respect and Honor All People; We Jump In; We Try and We Learn; We Care for our Business; and We Return to our Mission.

Essential Physical Requirements/Working Conditions

The essential functions of the job require working 40+ hours per week in PPGT offices and/or health centers, including nights and weekends. Must be able to travel as needed for affiliate business. Must be able to type, operate standard office equipment, and communicate (written and oral) in a clear and professional manner. Must be able to perform assigned duties with efficiency and accuracy and maintain confidentiality.