[QMHP] Clinical Program Manager

At New Narrative, we believe mental health care is community care. As a nonprofit organization, we partner with individuals to promote healing, housing stability, and long-term wellness through compassionate, equitable support.If you’re passionate about community impact, we invite you to join our team.QMHP required in order to qualifySalary: Starting at $85,000Purpose: (General description and summary)The Clinical Outpatient Program Manager is responsible for the oversight of the Rehabilitation/Outpatient programming supporting participants with Severe and Persistent Mental Illness (SPMI) through an Integrated Team Based Care (ITBC) model. The Program Manager ensures that the Outpatient program remains financially solvent, that the program is meeting their Key Performance Indicators, and is cognizant of and supports the agency strategy plan.Accountabilities: (Responsibilities of the job)Provides supervision support and oversight to the following roles: Clinic Administrator, Receptionist, Team Supervisor, and Access and Care Pathway SupervisorRoutinely audits charts to ensure chart compliance and effectiveness of ITBCInitiates and supports in the hiring, training, and discipline of outpatient employeesCollaborates with support departments such as Quality and Improvement and Finance to ensure accuracy of enrollmentsOversee the county general funds contract to ensure accuracyParticipates in regular meetings addressing quality of care and overall program and agency strategyCollaborates with external and internal auditors to audit charts, identify required changes, and provide staff training/supervision as needed to ensure that deficiencies are correctedCollaborates with program managers across the agency to ensure positive integration of teams and roles to support participants and staff alikeProvides back up to the Clinical Director for after-hours consultation and crisis responseFacilitates team, program, and/or clinic meetings as neededDemonstrates strong leadershipConducts timely performance reviews, provides on-going performance improvement feedback and coachingMonitors and completes participant authorizationsMonitors the QIIP scores and CCO risk corridorAttend stakeholder meetingsOther General Expectations:Attend and positively participate in required meetings, including ITBC meetings and care coordination meetings with LMPS to support collaboration and efficiencyAdhere to any applicable ethics codes and New Narrative’s mission and valuesFollow all New Narrative policies, procedures, and protocolsAdhere to regular work schedule as set by direct supervisorFollow through on all directives and instructionsMaintain current Oregon Driver’s LicenseMaintain CPR and First Aid CertificateDemonstrate effective organizational and time management skillsPursue ongoing development of skills and competencies as required by individuals licensing bodies and as required to maintain competency in the roleAll other duties as assignedCore Competencies:Communication: Direct and concise. Keeps people informed. Listens effectively to othersTeamwork: Effective at working in team situationsInitiative/Results Orientation: Originates action. Finds ways to get things doneQuality: Promotes continuous improvement. Effectively utilizes dataIndividual Responsiveness: Responds well to internal or external individual needsAnalytical Thinking: Attention to detail over sustained periods of time and ability to analyze data and recognize trendsDependability: Counted on to follow through on commitments; at work each day and on time; work completed in a timely fashionIndependence: Receives no instruction on routine work; with general instruction on new assignmentsFeedback orientated: Demonstrates , engages, and promotes regular forms of feedback from program participants, New Narrative staff, and colleaguesAptitude: Ability to comprehend and apply new ideas , processes, procedures, or trainingOrganizational Awareness: Understands the culture of the organization; interests and concerns of various groupsSensitive Information: Exposure to highly confidential information . Must maintain the highest level of discretion at all timesMotivate: On-going ability to motivate others and remain consistently enthusiastic, New Narrative mission conscious and values driven with participant focused and trauma informed lensDemeanor: Remaining calm in a crisis, empathetic, unbiased and excellent interpretation skillsPositions Reporting: Clinic Administrator, Receptionist, Team Supervisor, Access and Care Pathway SupervisorEducation/Certificates/Licenses/Registration:Must possess a QMHP, QMHA or PSS certification. There is a pay differential for possessing a QMHP due to increased ability to provide supervision per OARs.Experience/Qualifications:At least two years experience providing direct supervision and supportE xperience working in community mental health providing peer support services, case management and/or behavior health treatment, particularly with individuals with severe and persistent mental illness preferredMulti-lingual preferredAbility to be a culture leader, supporting in the development and management of a well-functioning, participant-centered teamAbility to connect programmatic goals with larger agency strategies and initiativesAbility to complete programmatic level assessments to ensure fiscal solvency and sustainabilityImpact:New Narrative outpatient operations are an essential part of New Narrative’s overall continuum of service and support. As a member of the ITBC team, the Housing Coordinator will help to ensure best practices, positive outcomes, and quality of services. #J-18808-Ljbffr New-Narrative