Technical Field Engineer II CRM - Rochester / Buffalo, NY

We anticipate the application window for this opening will close on - 20 Jul 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. Bring your talents to a leader in medical technology and healthcare solutions. Rooted in our long history of mission-driven innovation, our medical technologies open doors. We support your growth with the training, mentorship, and guidance you need to own your future success. Join us for a career in sales that changes lives. CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION: ______________________________________________________________________ Primary Objective: Lead regional customer and employee education and training activities in support of Cardiac Rhythm Management (CRM) procedure and product launches. Partner with key leadership, field, and cross functional personnel to identify opportunities for and barriers to improving district and region performance. Provide feedback to product development, quality, education, and marketing teams regarding product performance to improve future offerings. Serve as the customer and field technical resource in CRM. Provide expertise and leadership in the areas of Physician and Fellows education, AHP education, clinical evidence interpretation, and Medtronic employee education. Based on strategic priorities provide implant or clinic coverage as requested by the needs of the region. Main Job Duties/Responsibilities Education and Training Drives regional education and training activities and supports national programs for CRM, specifically: Train and educate internal teams and external customers on CRM procedures, therapies/ products, processes and solutions Continued education and assessment of tenured field team Leads coordination of new-hire training with accountability to hiring manager (DM or DSM) Responsible for new hire field sign-off Understands competitive technology and therapies and can craft a message as to why Medtronic devices provide a competitive advantage. Disseminates competitive information to regional teams. Delivers competitive training to field service and sales staff Delivers tailored training and education on Medtronic products, competitive products, clinical evidence, and the changing marketplace to enhance the technical and sales skills of local sales and service teams and ensure a best-in-class organization. Delivers new product and procedural field training and ensures that all required technical and clinical evidence for our products is delivered in a manner that our field teams can articulate to customers. Enhances relationships with current and future stakeholders by delivering strategic and innovative education to promote Medtronic products and therapies while focusing on the clinical value and engages with the Regional Economics Manager for economic value conversations. Technical and Clinical Expert Translates complex technical messaging, dispels competitive claims, resolves complex technical issues, and maintains customer relationships through technical expertise. Understands, Interprets and participates in communication of product and procedure updates and field corrective actions pertinent to Medtronic products and therapies. Collaborates with the Clinical Research Organization relative to clinical studies and physician research. Strategic Partner Partners with sales leadership intentionally and effectively to develop and execute strategic technical and clinical training that meet business goals. Leverages personal district and region-wide relationships and experience to anticipate changes in business conditions Responds to urgent or rapidly changing business needs and partners with sales teams to implement strategic solutions. Builds and strengthens relationships across Medtronic to support collaborative solutions that leverage our unique sales and service teams. Builds Alliances Builds and maintains high trust relationships based on technical expertise and clinical evidence with key customers across the region. Provides expert service at key accounts to establish and reinforce the value of Medtronic technical competency. _____________________________________________________________________ MUST HAVE - MINIMUM QUALIFICATIONS: IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME Bachelor’s Degree PLUS a minimum 2 years of experience in electrophysiology or sales/service/engineering in the Cardiac Rhythm or an Implantable Medical Device Industry -OR- Advanced Degree in engineering or nursing ________________________________________________________________ NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS: Degree in biomedical engineering or nursing Cath Lab, EP Lab, hospital/clinic, or cardiology experience Experience teaching and educating medical personnel, peers, and technical support personnel Thorough working knowledge of cardiac medical terminology and the medical device industry Excellent customer service skills Proven ability to build/maintain positive relationships with peers and colleagues across organization levels Excellent interpersonal, written/verbal communication skills Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines Strong work ethic in accomplishing objectives of the position Expertise with Microsoft tools and other business applications (i.e., SalesForce.com) Ability to meet vendor credentialing requirements IBHRE certification (required at Sr and Prin level ) ______________________________________________________________________ PHYSICAL JOB REQUIREMENTS: The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with temporary or permanent adaptive needs to perform the essential functions. Frequent required travel to customer clinics, hospitals and offsite meetings. While performing the duties of this job, the employee is regularly required to be independently mobile Continuous verbal and written or printed communications, including through electronic devices (mobile phone and PC) Frequent handling of equipment and supplies weighing up to 40 pounds, and moving items from one surface to another at approximately the same level, and from ground level to table height Sitting, standing and/or walking for up to eight plus hours per day Environmental exposures include infectious disease, radiation, MRI, and blood and bodily fluids Ability to wear a 5-7lbs lead apron for extended periods of time Frequently required to manipulate objects, tools and controls Frequent bending or stooping or balancing to manipulate cables and/or manage inventory Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here. In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here. The provided base salary range is used nationally. The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc ABOUT MEDTRONIC: Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future. It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at View email address on click.appcast.io. ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):USA: $90,000.00 - $114,000.00 The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here. The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below: Medtronic benefits and compensation plans It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all