Customer Service Representative

Customer Service Representative About the Company & Opportunity: Join a well-established service organization with 30+ years of success and a strong reputation for quality, customer service, and long-term relationships. This is a great opportunity to join a supportive, close-knit team where employees are valued, trusted, and given the autonomy to take ownership of their work. Family-oriented company with a strong, people-focused culture 30+ years of stability and success Supportive, collaborative, and team-oriented environment Opportunity to work with a fun and dynamic group Employees are trusted and given autonomy in their day-to-day responsibilities Competitive PTO and benefits Strong commitment to customer service and quality Salary: $41,000–$50,000 per year Customer Service Representative Responsibilities: Process customer orders accurately and ensure they are completed in a timely manner Coordinate freight arrangements and communicate delivery schedules to customers Communicate with customers by phone and in person to answer questions, provide product/service information, take orders, and address concerns Maintain accurate records of customer interactions, orders, complaints, and comments Research and resolve customer service or billing issues in a timely and professional manner Escalate unresolved customer concerns to the appropriate department for further review Review insurance policy terms to determine coverage for specific losses Review claim adjustments with dealers and evaluate parts claimed to be defective Approve or deny dealer claims based on established guidelines Compare disputed merchandise against original requisitions and invoices Coordinate with Accounting to process invoices or credits for returned merchandise Provide a high level of customer service while building strong, lasting customer relationships Preferred Qualifications for the Customer Service Representative: 1–2+ years of customer service, order processing, administrative, or related experience Strong attention to detail and organizational skills Excellent verbal and written communication skills Ability to multitask and prioritize in a fast-paced environment #J-18808-Ljbffr Creative Financial Staffing, LLC