Administrative Support Specialist

Administrative Support Specialist

Location: Troy, MI (In-Office)

Position Type: Full-Time, Direct Hire

Schedule: Monday - Friday | 8:30 AM - 5:30 PM or 9:00 AM - 6:00 PM (1-hour lunch)

Pay Rate: $20.00 - $22.00 per hour (based on experience)

Start Date: Immediate Opening

About the Role

Are you an exceptionally organized, detail-oriented professional who thrives in a dynamic environment? We are seeking a dedicated, long-term Administrative Support Specialist to serve as the organizational backbone of our Troy office. In this role, you will act as a true "Chaos Coordinator"-handling front-end client support, managing daily office logistics, and keeping operations running smoothly.

This position is ideal for someone who loves core administrative work, takes pride in maintaining order, and is looking for a stable, long-term career home with steady pay increases and expanding responsibility.

Key Responsibilities

• Client & Equipment Follow-up: Reach out to clients to coordinate equipment returns/pickups, conduct basic follow-up calls, and ensure clear communication across teams.
• Front Desk & Call Management: Answer incoming calls, direct inquiries to appropriate personnel, take detailed messages, and assist with general client communications.
• Ticketing & Data Entry: Accurately enter data and document client interactions using internal ticketing software.
• Shipping & Receiving: Process all incoming and outgoing mail, packages, and deliveries.
• Office & Inventory Management: Maintain a clean, structured office environment; monitor office supply inventory and place reorders as needed.
• Clerical & Administrative Support: Assist the broader administrative team with typing reports, drafting correspondence, and managing general clerical tasks.
• Social Media Support: Assist with basic, entry-level social media posting or updates as needed.

Qualifications

• Proven experience in an administrative, front desk, or office support role.
• Strong organizational and prioritization skills with a proven ability to multitask in a busy environment.
• Clear, professional written and verbal communication skills.
• Proficiency with basic computer systems and data entry (experience with ticketing systems is a plus).
• Comfortable making phone calls to clients for routine follow-ups.
• High attention to detail and a proactive, helpful attitude.

Benefits Package

Upon permanent hire, employees are eligible for a comprehensive benefits package, including:

• Health, Dental, and Vision Insurance
• Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO) based on tenure

Apply now!


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