Travel Center General Manager

Site General Manager

The Site General Manager will be responsible for day-to-day operations pertaining to all site functions. The Site GM will hire, train, coach, mentor, and work alongside all store employees including all other managers. Building a culture of accountability while keeping turnover low is critical to the site's success. The Site General Manager will be expected to maintain store image standards, customer service standards, food safety and freshness standards; provide clean lot, pumps, restrooms and showers. This position will require someone with a thorough Food Service/QSR understanding including food cost, labor cost, shrink and waste management techniques and how each relates to and impacts overall profitability.

Responsibilities include:

• Following all company policies and procedures as well as all city, county and state regulations pertaining to age restricted sales, food safety, and fuel compliance.
• Displaying ability to budget and forecast P&L lines while also understanding and maintaining company merchandise margin strategy and fuel margin/pricing strategy.
• Providing leadership to all site level management, including QSR managers, by modeling expected performance and directing all managers in their work activities to meet or exceed budget.
• Responsible for providing the proper training, development, and supervision of all staff to ensure the profitability, environmental protection, site maintenance, safety and efficient operation of the site per company policy and procedures.
• Analyzing food cost, labor cost, shrink, and waste in real time making adjustments as needed to ensure profitability.
• Possessing ability to conduct inventory audits and implement inventory controls for both the Truck Stop and QSRs.
• Providing leadership to the entire store team, including Food Service/QSR employees and managers.
• Establishing and maintaining fuel safety and food quality/safety standards ensuring adherence to all local, State, and federal safety regulations.
• Displaying initiative in improving store, employee, and personal performance.
• Recruiting, hiring, training, and coaching in order to build a positive and enthusiastic staff ensuring excellent customer service.
• Establishing on-going communication meetings with all store employees and management regarding safety, employment issues, store goals etc.
• Must be able to timely and accurately complete daily paperwork, deposits, receive and verify vendor deliveries, create work schedules.
• Maintaining strong vendor relationships.

Qualifications:

• Bachelor's degree preferred
• 5+ years of experience with a proven track record in Truck-Stop and QSR Operations
• Working knowledge of Restaurant Management Systems
• Ability to work as scheduled-50+ hours per week
• Ability to be "on call" for store needs as they arise
• Ability to perform all non-management activities when needed
• Candidates may also be required to successfully complete additional training or certifications for this role to include, but not limited to, ServSafe or equivalent Food Manager Safety program,ABC/Age Restricted Certification and UST Operator Certification
• -Spanish language skills are preferred

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Paid Time Off (Vacation & sick pay)