General Manager (Transit)

Make a Difference At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. General Manager (Transit Operations) Austin, TX (509 Thompson Lane, Austin, TX 78742) Lead Operations. Drive Performance. Make an Impact. MTM Transit is seeking an experienced General Manager to provide strategic leadership and operational oversight for a large-scale transportation contract. This role is responsible for ensuring exceptional service delivery, regulatory compliance, financial performance, client satisfaction, and employee engagement. As the General Manager, you will serve as the key liaison between MTM Transit, our client, and internal support teams while leading a workforce of more than 100 employees in a complex, fast‑paced transit environment. If you are a proven operations leader with experience managing large teams, multimillion‑dollar contracts, and client relationships, we want to hear from you. What You'll Do Operational Leadership Lead all aspects of contract operations to ensure safe, efficient, and compliant service delivery Anticipate growth opportunities and develop strategies to support evolving client needs Monitor operational performance, productivity, and service metrics Identify operational risks and implement effective solutions Ensure proper staffing levels and resource allocation to maximize efficiency and cost effectiveness Oversee development and execution of operational plans, procedures, and documentation Client & Contract Management Serve as the primary liaison between MTM Transit and the client Build and maintain strong client relationships through proactive communication and responsive service Ensure contractual obligations and performance standards are consistently met Develop and present annual business and operational reviews Educate clients on MTM Transit services, industry trends, and operational improvements Address concerns, issues, and escalations in a timely and professional manner Leadership & Employee Development Lead, coach, and develop management staff and frontline employees Foster a culture centered on safety, accountability, and continuous improvement Conduct performance reviews and provide ongoing coaching and development opportunities Support employee engagement, retention, and professional growth initiatives Compliance & Safety Maintain strict adherence to ADA, DOT, FTA, and company regulations Oversee federally mandated Drug and Alcohol Program requirements Ensure employee and vehicle files remain audit‑ready and compliant Promote and maintain a strong Safety First culture throughout the organization Monitor compliance programs and ensure adherence to all company policies and procedures Additional Responsibilities Develop a comprehensive understanding of all MTM Transit departments and support functions Maintain expertise regarding local transportation challenges and industry trends Perform additional duties as assigned What You'll Need High School Diploma or GED required 7+ years of senior leadership experience managing large‑scale operations Experience leading teams of 100+ employees Experience managing multimillion‑dollar service contracts including overseeing contractual service delivery and operational performance Experience in paratransit, public transit, transportation, or mobility services Contract and project management experience Experience working within a union environment Valid driver's license required Exceptional leadership and relationship‑building skills Strong analytical, problem‑solving, and decision‑making abilities Experience managing budgets and financial performance metrics Data analysis and reporting expertise Ability to prioritize multiple projects and deadlines Knowledge of ADA, DOT, and FTA regulations Experience developing operational policies, procedures, and process improvements Advanced computer proficiency and reporting systems knowledge Strong confidentiality, professionalism, and business acumen Ability to learn and effectively utilize transit technology and routing systems Why Join MTM Transit? At MTM Transit, our mission is to connect people to the communities and services that help them thrive. We believe our success starts with our people, and we're committed to providing a supportive workplace where employees can grow their careers and make a meaningful impact every day. Competitive Benefits Include: Medical, Dental, and Vision Coverage Company-Paid Life Insurance 401(k) with Company Match Flexible Time Off Paid Holidays Parental Leave Programs Tuition Reimbursement MTM Perks Employee Discount Program Leadership Development & Mentoring Opportunities Professional Growth and Advancement Potential Learn more about our benefits at MTMBenefits.com Compensation Salary Range: $120,000 - $150,000 annually Compensation is based on factors including experience, skills, qualifications, and geographic location. MTM Transit offers competitive pay and comprehensive benefits designed to support our employees both personally and professionally. About Us As communities are challenged with increasing access while containing costs, MTM Transit strives to achieve these goals while focusing on what matters most: the passenger. Helping the disabled, elderly, and other transportation disadvantaged populations with their transit needs is the core of our operations. In 2009, MTM Health’s leadership team created MTM Transit to offer an unparalleled hands‑on management approach for transportation needs. MTM Transit offers viable solutions that help public transit agencies connect the pieces of a community’s transportation options in an effort to increase fixed route utilization, reduce costs, and remove community barriers. We remain committed to providing quality transit services to individuals who, without reliable transportation, may be unable to take advantage of employment opportunities, get to the doctor, and access other community resources. Over the past 16 years, MTM Transit has grown responsibly by focusing on the passenger experience and providing unparalleled hands‑on management. Your Potential. Our Mission. At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential. Benefits without Barriers To show appreciation for our staff’s hard work and dedication, MTM offers more than just a paycheck. Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded. Limitless Growth Opportunities At MTM, your growth powers our movement. Our career development programs are designed to ignite your potential, sharpen your skills, and propel you toward a future where you don’t just succeed—you redefine what’s possible. Transit Trailblazer Maintenance Tech. Apprenticeships Art of Client Communication Cornerstone Program Bench Program Tech Bench Program Continuous Ed Reimbursement Safely Connecting Communities #J-18808-Ljbffr MTM, Inc