General Manager

General Manager (Scenter Manager) – Scenthound (Levittown, NY) Schedule: Full-time | 5-day work week with Sundays and one weekday off Scenthound is on a mission to make routine dog care simple and accessible. They’re not just grooming dogs. They’re building a movement for healthier, happier pups and a connected community of dog lovers. Their focus is preventative care, consistent customer experience, and creating an environment where both dogs and people thrive. About the Opportunity This is not a traditional retail management role. You will be the founding operational leader for Scenthound’s first location in Levittown, working directly with the owner to launch and operate it. This role demands an operator who runs the business as if it’s their own, not someone who needs daily oversight. You will run this business with full autonomy. Your team, your P&L, your performance, your budget. Ownership is hands‑off by design. You’ll run the day‑to‑day independently, with the owner available as a resource and partner rather than an on‑site supervisor. In the short term, you will fully own the operations of the Levittown Scenter, leading pre‑sales, building team culture, and serving as the face of the brand in the community. Core Values Dog First – They advocate for the health and well‑being of every dog in their care. One Pack – They trust, respect, and support one another. Bring Love – They bring good energy to their work and lead with kindness. Make a Difference – Scenthound is purpose‑driven and strives to leave things better than they found them. The Role As Scenter Manager, you’ll own your store’s performance from team development and customer satisfaction to revenue growth and membership sales. You’ll lead from the front, setting the tone for service excellence while meeting and exceeding key business goals. This role combines sales strategy, people leadership, and operational execution. It is built for someone who is confident in influencing others, measuring results, and turning great experiences into long‑term members. Key Responsibilities Sales & Business Growth Drive membership and revenue goals through consultative, relationship‑based selling. Set and track weekly and monthly KPIs for sales performance, conversion rates, and member retention. Train and motivate your team to confidently educate every customer on Scenthound memberships and services. Partner with ownership to execute local marketing and community outreach initiatives. Champion the pre‑sale and grand opening process – converting early interest into active memberships. Serve as the local face of the brand in community events, partnerships, and any local media or press opportunities. Leadership & Team Development Recruit, interview, hire, onboard, and train your full store team. You own your team end to end. Lead, coach, and inspire your team to achieve sales and service excellence. Create a positive, competitive environment that celebrates wins and encourages accountability. Foster a culture of empowerment and customer‑first thinking. Operations & Customer Experience Own full P&L responsibility for the location in partnership with ownership. Ensure smooth daily operations and adherence to Scenthound’s service standards. Maintain a clean, safe, and welcoming environment for dogs and their owners. Oversee scheduling, inventory, and front‑of‑house presentation. Manage store financials and performance metrics. Lead pre‑opening execution including hiring, training, pre‑sales, and building the operating model. Experience 2–5 years in a sales‑focused leadership role within fitness, hospitality, retail, or membership‑based services. Proven record of meeting or exceeding sales goals and leading a small team. Strong customer relationship management and consultative sales ability. Prior experience in franchised or service‑based businesses preferred. $60,000‑$65,000 annual base salary Uncapped performance bonus of $25 per membership sold above 40 memberships per month. No cap, no tiers, just straightforward per‑membership upside on every sale beyond the monthly threshold. On‑plan target total compensation in the $75K+ range, with significant upside on over‑performance. Healthcare stipend at hire, transitioning to full company‑sponsored healthcare as the business scales. 2 weeks of paid time off plus 5 sick days (accrued). Corporate onboarding and one week of in‑person Scenthound Immersive Training in Florida (October). Three days at the annual Scenthound National conference (October). Professional development and in‑market training opportunities. Growth Path Scenthound is a rapidly growing national franchise system. This is the founding leadership role for the Levittown location, and a strong operator will have the opportunity to take on expanded responsibility and compensation as the business grows. #J-18808-Ljbffr