Billing Specialist

Billing SpecialistThe Specialist is responsible for verifying transport information, conducting customer satisfaction surveys and resolving private-pay balances with customers.Essential duties and responsibilities include:Ensuring that all patient demographic and insurance information is verified on all reviewed trips.Receiving, sorting and managing all private-pay documentation.Conducting customer satisfaction phone surveys on services provided.Making phone contact with customers to resolve private-pay balances either manually or via a progressive dialing program.Fielding customer service calls.Managing an assigned systemic workflow.Other duties as assigned.Minimum qualifications:High School Diploma or GEDValid State of Georgia Drivers LicenseFlexible Work scheduleKnowledge, skills and ability:Knowledge of methods and techniques for providing on-site emergency medical services.Knowledge of local, Federal and State insurance billing and collection guidelines for ambulance services.Demonstrated ability to read English and understand medical terminologyDemonstrated ability to write reports, business correspondence, and complete forms.Demonstrated ability to establish and maintain positive working relationships with co-workers, superiors, customers and insurance agency personnel.Ability to operate various office equipment including fax, copy machine, personal computer and printer. Proficiency with 10 key punch preferred.Physical requirements:The employee is regularly required to use hands, fingers, and reach with hands and arms; must be able to talk or hear. The employee frequently is required to stand and walk. The employee is required to sit for extended periods; climb or balance; stoop, kneel, or crouch. The employee may often lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Working environment:Open cubical type office environment, frequent interruptions, work pressure and irregularities in work schedule are expected. Employees are continuously faced with a number of projects considered to be high priority. Employees are subject to continually changing deadlines. While performing the duties of this job, the employee may occasionally be required to travel and attend both regular and unscheduled meetings, some of which take place outside of regular working hours.