Product Business Analyst

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast‑paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. How you'll make an impact Gallagher Bassett is seeking an experienced Business Analyst to join our product development team. Our team is doing exciting work building new analytics and AI products for our colleagues and customers. Your responsibilities will include partnering with the business to identify key requirements and ensure proper documentation to bring new products to life and evolve existing products. In addition, you will partner with the business to ensure user acceptance testing is robust and all feedback is documented and reviewed. Responsibilities Define and document product requirements by partnering with business stakeholders, technical colleagues and vendors. This includes functional requirements, technical specifications, user stories, user interfaces, key performance metrics, and dashboard requirements. Elicit requirements using interviews, document analysis, workshops, surveys, business process descriptions, use cases, scenarios, and task and workflow analysis. Serve as the key point of contact to answer questions for the development team regarding product requirements and business needs. Conduct User Acceptance testing with business stakeholders and vendors to ensure the product is built to meet documented requirements. Design and execute test plans, document test results, and collaborate with stakeholders to address issues. Assist with the design and implementation of operational and system improvements to ensure products are both effective and efficient. Analyze end user feedback, identify process deficiencies, research solutions, and oversee remediation. Focus on gathering enhancement ideas and defining requirements to evolve products as business needs change. Build trust in key business partner relationships. Create clarity in projects and work effectively through ambiguity. Handle complex business and technical environments. Work closely with product managers, designers, engineers, and other stakeholders to transform our product line and contribute to discussions on product roadmap, releases, and user satisfaction. Skills & Experience Bachelor's degree or relevant combination of education and experience. 4 years of experience as a business analyst. Experience working with analytics and AI products preferred. Knowledge of the insurance industry, specifically workers compensation and liability claims, preferred. Consolidate and formalize requirements from diverse stakeholders, encouraging and questioning business assumptions. Strong communicator – facilitation of requirements and meetings through probing questions and active listening. Align business and technical objectives to foster shared understanding of problems. Evaluate and critically consider multiple options before helping the team settle on solutions. Impeccable documentation and business writing skills – build clear and concise BRDs and articulate business asks. Open to constructive feedback and eager to learn from experienced team members. Excellent analytical, critical thinking, and problem‑solving skills. Ability to work independently with a flexible and adaptable attitude, managing shifting priorities, requests, and timelines. Ability to work in cross‑functional teams and communicate with both business and technical roles. Flexibility in use of SDLC frameworks – Agile, Waterfall, or Hybrid. About You Required: Bachelor's degree; 3 years of general business consulting experience with a major consulting firm or a Fortune 1,000 company. Strong written communication skills. Ability to author effective communication launching a new product to thousands of clients, brokers, and carrier partners. Some experience developing and delivering training (or aptitude and interest in learning how to develop and deliver training). Experience working on the implementation (deployment) stage of project lifecycle. Ability to develop strong working relationships. Preferred: Advanced degree. Interest in and knowledge of the commercial property & casualty and/or life and health insurance industries. Consulting experience including Change Management, Business Consulting, and Project Implementation disciplines. Compensation and benefits We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by prior experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, we also offer a wide range of benefits. Below are the minimum core benefits you’ll receive, depending on your job level these benefits may improve: Medical/dental/vision plans, starting from day one. Life and accident insurance. 401(k) and Roth options. Tax‑advantaged accounts (HSA, FSA). Educational expense reimbursement. Paid parental leave. Other benefits include: Digital mental health services (Talkspace). Flexible work hours (availability varies by office and job function). Training programs. Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. Charitable matching gift program. And more. The benefits summary above applies to full‑time positions. If you are not applying for a full‑time position, details about benefits will be provided during the selection process. Inclusion and diversity We value inclusion and diversity. We review our U.S. Eligibility Requirements to ensure compliance with all applicable laws. Gallagher embraces employees’ diverse identities, experiences, and talents, allowing us to better serve our clients and communities. Inclusion is a conscious commitment and diversity is a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity, gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer‑employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Gallagher will also make reasonable accommodations to known physical or mental limitations of a qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr Arthur J. Gallagher & Co.