Automotive Service Manager

Job Description

Job Description

Position Summary

We are looking for a strong, hands-on Service Manager to lead a high-volume Subaru service operation in a brand-new facility. This position is responsible for the overall performance of the service department, including customer experience, technician productivity, employee development, profitability, and day-to-day execution.

The right person is a visible leader who sets clear expectations, coaches their team, solves problems quickly, and creates an environment where employees can be successful.

Key Responsibilities

• Lead and develop service advisors, technicians, and support staff.
• Maintain a strong presence on the service drive and in the shop.
• Drive technician productivity, efficiency, and overall shop production.
• Coach employees regularly and hold the team accountable to clear performance expectations.
• Deliver an exceptional customer experience and maintain strong Subaru manufacturer satisfaction scores.
• Monitor department performance, including labor sales, gross profit, hours per repair order, effective labor rate, technician productivity, and customer retention.
• Work closely with the Parts Manager to improve workflow, parts availability, and technician efficiency.
• Recruit, develop, and retain high-performing technicians and advisors.
• Ensure warranty processes, repair documentation, and Subaru policies are followed.
• Identify bottlenecks and make adjustments to keep work moving through the shop.
• Maintain a clean, professional, safe, and organized facility.
• Build a positive culture focused on teamwork, communication, accountability, and winning together.

What We’re Looking For

• Automotive service management or strong dealership service leadership experience.
• Experience managing a high-volume service operation preferred.
• Strong leadership and coaching skills.
• Ability to understand and manage service department financial and operational KPIs.
• Excellent communication and problem-solving skills.
• Comfortable holding employees accountable while maintaining a positive work environment.
• Subaru or other franchise dealership experience is a plus.

What Success Looks Like

A successful Service Manager builds a department where customers want to return, technicians want to work, advisors are confident and productive, and the operation consistently meets its financial and manufacturer objectives.

This is a leadership position first. We are looking for someone who can develop people, create accountability, and help the entire service team perform at a high level.