Infrastructure Support Services (ISS) Program Manager

Infrastructure Services Support Program Manager Duties

In this role as an Infrastructure Services Support (ISS) Program Manager, you will be responsible for:

• Leading the ISS program across service desk, end-user tech, AV/VTC, network, M365, infrastructure/cloud, storage, IAM, and asset management.
• Setting program vision, goals, and multiyear roadmap; maintaining the Program Management Plan, integrated schedule, and performance indicators.
• Prioritizing service delivery; managing schedules, risks, issues, and dependencies; resolving competing demands using performance data.
• Driving integrated program reviews, post-incident remediation, and audit/OIG coordination; reporting program health to leadership.
• Identifying and validating mission needs; mapping proposals to architecture, security, funding, and expected outcomes.
• Developing acquisition-ready requirements and artifacts (PWS, QASP, IGCE, evaluation criteria, options/mods, acceptance criteria).
• Coordinating with stakeholders to analyze alternatives and lifecycle impacts; maintaining requirements traceability and backlog prioritization.
• Serving as COR under CO designation; executing the QASP; monitoring contractor performance against PWS, SLAs, milestones, and staffing.
• Inspecting and accepting/rejecting deliverables; reviewing invoices; tracking burn rates, ceilings, and risks; maintaining an audit-ready COR file.
• Integrating security and privacy into planning and operations; coordinating incident response and FISMA/NIST/SEC assessments.