Quality Analyst (ERT - Detroit)

Quality Analyst Position open until 07-27-2026. Salary range: $34,000.00 - $50,000.00 per year. Responsibilities Audit calls/interactions/transactions for aligned teammates Coach teammates for performance improvement (campaign specific) Report performance for an aligned span on a daily/weekly/monthly basis Provide inputs and basis audits for briefings and training that need identification Partner with team leaders (TLs) in leading team meetings for metrics improvement Participate in strategic projects for the campaign/LOB Identify and escalated any potential quality issues per defined process Isolate and report defects; verify defect fixes Suggest process/system improvements based on common customer concerns Accomplish other responsibilities assigned by management Drive quality initiatives, contests and campaigns for the assigned span Be updated on knowledge and serve as SME for the campaign/LOB Technical skills & qualifications Graduate of any course (preferred) At least one-year of work experience as a Quality Analyst (preferred) Basic skills in Excel or Google Sheets Problem‑solving skills Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred) Soft skills Strong customer centricity Assertively provide constructive feedback Good written and verbal communication skills Logical thinking Conflict management Strong attention to detail Minimal supervision Initiative and good judgment Project versatility Effective working relations with diverse individuals Continuous improvement mindset Personality traits required Clear thought process Clear articulation Conscientiousness and diligence Assertiveness Benefits Medical, dental, and vision insurance 401(k) with company match Paid time off including vacation, sick leave, and holidays Competitive salary range: $34,000.00 - $50,000.00 per year Equal Employment Opportunity TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs welcomes applicants of different backgrounds, demographics, and circumstances and is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. #J-18808-Ljbffr TaskUs USA LLC