Senior Digital Product Manager

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

The Senior Product Manager is responsible for elevating and modernizing 7-Eleven’s customers, store and franchisee facing experiences. As a Senior Product Manager, you are responsible for defining and delivering AI-powered products and intelligent workflows that enhance customer, store, franchisee, and enterprise experiences. This role will lead product strategy, roadmap development, and execution across AI-enabled capabilities including automation, decision support, personalization, and emerging agentic AI solutions. The ideal candidate combines strong product management fundamentals with a solid technical understanding of modern software architecture, APIs, integrations, cloud services, and AI technologies. Familiarity with AI/ML concepts, generative AI, and AI-enabled products is a plus.

KEY DUTIES AND RESPONSIBILITES:

• 40% Strategy & Planning Identify opportunities where AI, automation, and intelligent workflows can create measurable business value. Partners with engineering, architecture, data science, and platform teams to evaluate and prioritize AI use cases. Define product success metrics related to user adoption, operational efficiency, automation effectiveness, and business outcomes. Understand emerging trends in Generative AI, Agentic AI, LLMs, and enterprise AI platforms and translate them into actionable product strategies.

• 40% Delivery & Execution Collaborate closely with engineering teams to define product requirements involving APIs, microservices, integrations, event-driven architectures, and AI platforms. Participate in technical discussions regarding system capabilities, scalability, architecture tradeoffs, and platform dependencies. Translate complex business requirements into technical product requirements and user stories. Work with engineering teams to evaluate AI model performance, workflow effectiveness, and operational metrics. Works with user research and testing team to formulate, test and refine assumptions and hypotheses through user research and testing. Support experimentation and rapid iteration through proof-of-concepts, pilots, and MVPs.

• 20% Team & Stakeholder Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments. Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs. Act as the bridge between business stakeholders, engineering teams, data teams, and AI practitioners. Communicate technical concepts and AI capabilities in a way that is understandable to business stakeholders. Help establish best practices for responsible AI, experimentation, and product governance.

EDUCATION AND EXPERIENCE:

Education: Bachelors/4 Yr Degree

Years of Relevant Work Experience: 5+ years

Years of Management Experience: NA

SPECIFIC KNOWLEDGE AND SKILLS:

• Experience working with software engineering teams building APIs, microservices, cloud-native applications, or distributed systems.
• Familiarity with modern architecture patterns including REST APIs, event-driven systems, microservices, and platform integrations.
• Exposure to AI/ML, Generative AI, LLMs, copilots, conversational AI, or intelligent automation solutions will be a plus.
• Experience partnering with engineering, architecture, data engineering, or data science teams.
• Ability to understand technical design discussions and make informed product tradeoff decisions.
• Retail, convenience, e-commerce, or digital platform experience is a plus.

• * Position is onsite and based in Irving TX.
• * Position not eligible for sponsorship #LI-PG1.

As proud founders of the world’s first convenience store, 7‑Eleven’s top priority has always been to give customers the most convenient experience possible to consistently meet their needs. 7‑Eleven aims to be a one-stop shop for consumers – a place people can always rely on to deliver what they want, when, where and how they want it. This goal continues to shape 7‑Eleven’s ethos, driving 7‑Eleven’s expansion into operating Speedway®, Stripes®, Laredo Taco Company® and Raise the Roost® Chicken and Biscuits, with locations, as well as proprietary products and services including 7NOW®, 7Rewards®, Speedy Rewards® and 7‑Eleven Fleet™, throughout the U.S.