Administrative Support Associate II - Assessor's Office

Administrative Support Associate II

This position is an integral part of a professional team that provides administrative support to the Assessors' Office. An Administrative Support Associate II is required to provide superior quality customer service to taxpayers. The qualified candidate must be capable of responding to questions and requests for information via phone, email, and in person. In addition, the qualified incumbent must be able to learn the Assessors' Office policies and processes and be able to convey detailed information to customers and team members in an effective manner.

Essential duties include:

• Greeting and assisting customers in person, through phone and email
• Managing incoming calls and transfer customer calls to respective sections in a call center setting
• Answering and directing phone calls in call center
• Filing, copying, scanning, and data entry

Grade: The grade for this position is B211. Salary will be dependent on education and experience. Effective 4/11/2023, this position is eligible for the Employee Referral Program.

Minimum qualifications:

• High school diploma or G.E.D and
• Two years of administrative support or related office experience or
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above

Reasonable accommodations for qualified individuals with disabilities may be requested. If you need an accommodation during the application, interview, or testing process, contact Human Resources at View phone number on click.appcast.io or View email address on click.appcast.io. For questions related to job postings, use View email address on click.appcast.io.