Account Associate - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2006 and has grown into a thriving team of 19 across multiple offices. Before becoming a State Farm agent, I worked with State Farm in communications and public affairs, which helped shape my leadership style and commitment to serving both our customers and our community.

I’m a graduate of Florida A&M University, where I earned my degree magna cum laude, and I’m proud that my family represents five generations at FAMU. I’m a Million Dollar Round Table qualifier and a proud member of Delta Sigma Theta Sorority, Inc. A fun fact about me: I once won The Price Is Right! I’m also honored to be the first and only African American woman to operate three State Farm offices.

Giving back to the community is a big part of who we are. I’m actively involved as a Platinum member of Delta Sigma Theta Sorority, Inc., a member of the Hallandale Chamber of Commerce, part of The Links, Inc. (Miami–Biscayne Bay Chapter), and serve on the Board of the Florida A&M Foundation.

For our team, we offer life insurance, PTO, health benefits, a Simple IRA retirement plan, and strong opportunities for professional and personal development. Team members also enjoy team-building events, participation in the Aspirant Program, and additional PTO and compensation opportunities when office goals are achieved.

Our office culture is close-knit and family-oriented, built on integrity, support, and a shared commitment to helping others. We’re looking for someone who is charismatic, team-oriented, and values-driven—someone who believes, as we do, that people don’t care how much you know until they know how much you care.

ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Lakitsia Gaines - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.