Technical Service Manager

Who are we? We're a leading Northeast family‑owned food, agricultural products, and agricultural services organization headquartered in Pennsylvania. We provide animal nutrition and feeds; specialty protein production, processing, and marketing; on‑farm protein production services; and grain, fertilizer, and ingredient procurement. Leidy's is a wholly owned subsidiary of the Wenger Group since 2022. Leidy's is a 130‑year‑old pork company located on the family farm in Pennsylvania, where Jacob Leidy was deeded the original land grant by William Penn in 1753. We're a stable company with strong core values, great benefits, competitive wage structure, and a safe and healthy work environment. With over 1,000 team members, we're a growing company in an essential sector – agriculture! Learn more here: Position Summary Create, maintain, enforce all quality assurance, sanitation and food safety programs ensuring integrity, quality and safety of all Leidy’s, LLC food products. Develop, maintain, and enforce procedures to ensure government compliance and customer satisfaction. Act as a liaison between company and government regulators. Always maintain and observe all employee safety rules and regulations. Assist in maintaining and improving the SQF system companywide. Supervise the QA Technician. Key Responsibilities Oversee product sample testing Oversee HAACP verification tasks Maintain a positive working relationship with the USDA and other similar agencies Ensure that microbiological testing and records are performed and maintained to meet our HAACP program and Government regulations Return product evaluation and disposition Responsible for all aspect of the SQF program at the assigned facility Ensure proper labeling and any internal or external communications are in compliance with all USDA and nutritional labeling Ensure timely, thorough and well communicated product recall activities Accountable for all cost in reporting areas Write, monitor and maintain all USDA required food safety programs including but not limited to HACCP, SSOP'S, Listeria Testing Protocols, product hold, etc. Provide technical services expertise on all product quality and new product issues Maintenance of all records and paperwork associated with sanitation program Assist in the implementation and maintenance of the SQF program Perform other related duties as assigned Train internal and external customers in quality assurance, food safety, employee safety issues Meet with staff to train and communicate goals, update regulations/procedures Assure supplies and materials utilized in the facility meet USDA regulations Ensure any outside facilities utilized by company meet or exceed standards Lead/serve on selected committees Complete all required paperwork and reports Maintain positive working relationships with managers and fellow employees Assist management in quality improvement projects as required Perform all other duties as assigned in accordance with Leidy’s, LLC employee handbook and safety rules and regulations and all applicable laws and standards Assist with regular inspection on the production floor Serve as an internal auditor for all facilities, suppliers and co-packers as needed Managing up to one technician Participate in hiring, development, discipline, and termination of employees when applicable Qualifications Bachelor of Science Degree in Food Science or related field Minimum 5 years of experience as a QA Supervisor in a USDA facility. Strong math, analytical math, science and communication skills Ability to organize, plan and complete work in a timely manner Ability to interact and communicate effectively within the Company and with regulatory agency personnel Proficiency in all aspects of Microsoft Office (Excel, Word, Access, Power Point) Able to lift 60lbs occasionally and work near machinery Repetitive motion – keyboarding Able to sit, walk, stand, climb frequently and bend, squat, twist, kneeling and reach occasionally Valid driver's license required Ability to work with all levels of stakeholders both internally and externally. Good organizational skills HACCP and SQF certified preferred Ability to handle climate variation Physical Demands Sitting 50% Walking 20% Standing 30% Near acuity (clarity of vision at 20 inches or less) Speaking-ordinary speech Hearing-ordinary conversation Fingering-computer keyboard Travel 15% Benefits Paid Time Off Care bridge Employee Assistance Program Full‑time Member Benefits Medical Dental Vision Health Savings Account (HSA) Medical Flexible Spending Account Dependent Care Flexible Spending Account Life Insurance/Accidental Death and Dismemberment Insurance Short-Term & Long-Term Disability Pet Insurance Each team member has the potential to earn a yearly bonus based on the achievement of company goals. The Wenger Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type as protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr