Process Improvement Consultant

ADP is hiring a Bilingual Life Cycle Consultant (LCC) based in Los Angeles or surrounding cities. Key Responsibilities Benefits Presentations: Provides consultation with Client, BAC and WSE on organizations’ benefit offerings during Open Enrollment. Partners with the HRBP when conducting WSE Benefits Enrollment Meetings to provide benefit recommendations and plan education based on client’s employee demographics and industry/market trends. Partners with Benefits Operations team to assist in delivering a successful open enrollment client experience. Conducts client seminars and annual benefit enrollment meetings for worksite employees. Works with the ADP TotalSource Benefits Department, consultants, and brokers to answer questions and resolve open enrollment issues. Assists clients with the benefit election process and providing enrollment assistance at client site, if required. Relationship Management Assistance: Provides Benefits Consultation and advice while interacting with Benefits Administrators, HRBPs and Work Site Employees (WSEs) to reinforce the TotalSource Value Proposition. Partners with Sales and Implementation Consultants on business objectives that create onboarding solutions regarding Benefits that impact business priorities. Establishes Benefits Plan education and delivery for clients during the onboarding process, as well as the Open Enrollment WSE enrollment meetings that capitalize on the Benefits Value Proposition for the WSE on behalf of the client. Onboarding and Product Expertise: Ensures onboarding benefits plan education, timeliness, and effectiveness of client‑focused services by collaborating with the distributed service team (e.g., Payroll, 401(k), Benefits, HR Solutions Group, etc.) to assist during the onboarding of clients to service teams. Partners with HRBP/KAE/CRE in driving ADP Benefit Product penetration (Medical, Dental, Vision, Spending, Disability, Life, Voluntary, Health Advocacy). Partners with sales teams by presenting and demonstrating the Benefits value proposition at complex prospect meetings. Demonstrates understanding of ADP product suite (to extend beyond TS) with proven ability to align cross‑divisional resources to address client needs. Change Management: Assists with change management process for the client as it relates to benefits elections/changes for the benefit plan year. Coordinates with HRBP/CRE and client to identify details of the change and the groups being impacted. Provides change management assistance and best practices for an effective implementation of the upcoming benefit plan year change. Educates, guides and coaches clients in their roles as change sponsors for their benefit plan. Account Management Assistance: Interacts with Sales, Implementation, KAE, HRBP, BAC and WSEs to reinforce the TotalSource Benefits Value Proposition during client meetings and calls. Provides education of the client about the PEO value/relationship and HR outsourcing. Engages with Sales, Implementation and HRBP/KAE teams on account due diligence and plan compliance. Benefits Consulting: Proactively coordinates with HRBP/KAE/CRE on areas where clients may have opportunities to increase the ADP Benefits Value Proposition. Partners with HRBP to assist in addressing benefit‑related compliance situations where the LCC can deliver compliance training to mitigate/reduce risk. Coordinates client training with HRBP and KAE and employs the Learning Solutions Group if necessary. Other duties as assigned. Travel Requirements Local travel (within 100 miles) will be required 10–15% of the time, possibly up to 60–70%. Required Qualifications Bachelor’s degree or equivalent in education and experience with major area of concentration in Human Resources, Business or related. 1–3 years of experience. Must be bilingual in English and Spanish and be able to translate documents into Spanish on occasion. Flexibility to work outside standard hours (occasionally). Benefits and Compensation Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. Compensation for this role is USD $21.92 – USD $40.87 / Hour. Benefits include: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short‑ and Long‑Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws. Diversity, Equity, Inclusion & Equal Employment Opportunity ADP is committed to an inclusive, diverse and equitable workplace. We provide equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs and applicant merit, including qualifications, experience, ability, availability, cooperation, and job performance. #J-18808-Ljbffr