Warranty Systems Administrator

Stellantis Mopar Technical Service Operations is seeking a Warranty Systems Administrator to support Warranty Operations through system support, maintenance, enhancements, and development activities for all North America dealer-facing and corporate warranty applications. This position serves as the primary liaison between Warranty Operations, Information and Communications Technologies (ICT), and other business stakeholders to ensure system stability, compliance, and continuous improvement. The role also represents North American Warranty Operations in global initiatives, system implementations, and cross-functional projects. Duties Include Manage incoming dealer and internal support tickets, investigate issues, coordinate resolution activities, and provide timely communication to stakeholders. Maintain and administer warranty system parameters, business rules, configurations, and programs that govern warranty claim processing and adjudication. Manage user access and security controls for warranty systems, including documentation, approvals, audits, and compliance with established procedures. Lead the resolution of Service Global Issues (GIMs/Sirius tickets), including root cause analysis, corrective actions, and business requirement development for policy and system enhancements. Participate in audit activities and ensure compliance with SOX requirements and internal controls across the North America warranty systems portfolio. Partner with ICT and business stakeholders to define requirements, develop business cases, support testing activities, and manage warranty system projects from initiation through implementation. Support global and regional warranty initiatives, system upgrades, process improvements, and strategic projects as assigned by management. Develop and maintain system documentation, process flows, training materials, and user communications to support operational effectiveness. Monitor system performance, identify opportunities for improvement, and recommend solutions that enhance efficiency, accuracy, and user experience. Provide technical and business support to Warranty Operations and other Technical Service Operations teams as needed. Basic Qualifications Bachelor's degree Minimum 5 years relevant work experience Proficient in Microsoft 365 applications, including Excel, PowerPoint, and Copilot Demonstrated ability to analyze complex business and system issues and develop effective solutions Highly organized with the ability to manage multiple priorities and work effectively across functions Ability to thrive in a fast-paced environment with changing priorities and deadlines Strong written, verbal, and interpersonal communication skills Strong analytical and problem-solving capabilities Preferred Qualifications Two or more years of warranty operations experience Experience supporting business systems, including troubleshooting, maintenance, testing, or development activities Project management or project coordination experience Understanding of automotive service, warranty administration, or dealership operations Experience gathering business requirements and translating them into system solutions Familiarity with audit controls, compliance requirements, or SOX processes Success In This Role Ensures timely resolution of dealer and internal system issues while maintaining high levels of customer satisfaction. Maintains system integrity, security, and compliance through effective administration and governance practices. Successfully delivers system enhancements and projects that improve warranty operations, efficiency, and user experience. Identifies opportunities for continuous improvement and proactively implements solutions that reduce risk and improve business performance. Demonstrates strong collaboration across Mopar, ICT, global teams, and the dealer network. Balances operational support responsibilities with strategic initiatives to meet commitments and deadlines. Communicates effectively with stakeholders to achieve business objectives. Our Benefits — Designed With You In Mind Comprehensive Health & Well-being Coverage From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it. Family Building Benefit We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy. Generous Paid Time Off We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most. Competitive Retirement Savings Plans We Help You Plan For The Future With An employer match on contributions to your 401k, Roth, and Catch-Up plans An employer contribution, even if you don’t contribute Income Protection & Insurance Options Benefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind. Company Vehicle Lease Program Eligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products. Support for Your Growth and Giving Back We believe in investing in your future and your passions: Tuition reimbursement Student loan refinancing programs 18 paid volunteer hours each year to make a difference in your community And so much more! When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work. At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future. EOE / Disability / Veteran #J-18808-Ljbffr Stellantis