Sales Representative - Customer Development Rep (Enterprise, New Brockton, Elba Area)

Sales Representative - Customer Development Rep (Enterprise, New Brockton, Elba Area)

The function of the Customer Development Representative is to perform specific sales activities for all assigned customers. This includes, but is not limited to, sales, distribution, merchandising, rotation, and cleanliness of all Pepsi-Cola Bottling Company of Luverne products.

Essential tasks include:

• Exhibiting a high level of ethical and moral conduct while at work or in attendance of any off-site function during work hours or after work hours while representing Pepsi-Cola Bottling Company of Luverne.
• Honoring and following through on all personal and business commitments.
• Maintaining a neat, professional appearance (appropriately dressed and well groomed) at all times while representing Pepsi-Cola Bottling Company of Luverne.
• Developing and maintaining positive professional customer relationships.
• Performing specific sales activities of the assigned route. This includes, but is not limited to, the selling in of new products, incremental displays, additional merchandising space, and promotions.
• Service all accounts based on established service frequency for assigned route.
• Ensuring that every reasonable precaution is taken to protect the safety of self, customers, customer property, and company property.
• Ensuring that every reasonable precaution is taken to protect the company from possible damages, theft, or other liabilities.
• Consistently reviewing all existing procedures for possible change, maintaining and expanding technical knowledge.
• Communicating all transshipping activity.
• Visiting all retail accounts monthly whether purchasing products from Pepsi-Cola Bottling Company of Luverne or not due to transshipping. If the account is transshipping, the Customer Development Representative is required to count the number of cases on hand, purchase and return a can or bottle of each product.
• Communicating to the Territory Development Manager all new accounts in your assigned sales area.
• Notifying Territory Development Manager of any change to an existing account, including ownership or closure, etc.
• Properly completing all required paperwork to company policy and timeline.
• Ensuring full distribution on all current and future products distributed by Pepsi-Cola Bottling Company of Luverne based on the individual customer product authorization.
• Monitoring all assigned accounts for CDA compliance.
• Communicating daily with the appropriate Manager or employee any product shortages, product returns, refused orders, changes to next delivery order, account information changes, or any operational items.
• Executing and achieving all account program key objectives.
• Properly rotating all products (shelf and back stock) and maintaining neat, orderly shelves, coolers, and back room storage areas.
• Being responsible for the cleanliness and overall appearance of each account, equipment, stockroom and assigned company vehicle.
• Ensuring pallets, trays, damaged product, and returns are prepared for pick up at each account.
• Assisting management in reporting competitive activity, achieving sales goals and metrics, and promoting the teamwork concept.
• Taking ownership of the teamwork concept to ensure the group's success.
• Required to work weekends and non-traditional hours as needed.
• Attending all scheduled meetings requiring your presence and/or participation.
• Adhering to customer policies for vendors or suppliers, which may include but are not limited to business conduct policies, business ethics policies, legal policies, and delivery and merchandising policies.
• May be required to perform additional tasks or assigned additional duties not listed in this document.

Required to work continuously self-improvement through the knowledge and use of all company provided training, either web-based, in-house, or any other provided method. Must successfully complete assigned training curriculum, including but not limited to ej4 and/or facilitated training.

Other activities assigned by supervisor.

Knowledge, skills and abilities requirements:

• Ability to communicate efficiently with customers of varied backgrounds.
• Required to speak clearly while using good grammar.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to write clear and concise thoughts.
• Ability to effectively present information to all customers and management.
• Ability to apply mathematical operations to daily tasks including the calculation of account margins
• Tracking trays and pallets
• Must be able to analyze customer service needs, organize schedule, and communicate concerns with management.

Minimum qualifications:

• Must meet all pre-employment qualifications
• Must be D.O.T. Certified (where applicable)
• Valid State Driver's License or Commercial Driver's License (where applicable) with acceptable MVR
• High School Diploma (GED Acceptable)

Success factor:

• Ability to present and communicate all necessary information to both customers and management
• Maintain a positive attitude towards all company goals, directions and policies
• Promote the teamwork concept

Supervisory responsibilities:

• Monitor and/or direct daily tasks of team members
• Communicates to the Territory Development Manager the ongoing performance of team members.

Working conditions:

• This position is subject to working conditions related to the individual unique working conditions at each account.
• Work is performed in many different environments and all safety precautions should be taken.

Work devices and special conditions:

• Radio/Cell Phone
• Handheld Computer
• Hand Truck

Marginal functions:

• Standing, walking, lifting, carrying, climbing, balancing, stooping and kneeling.

Essential functions:

• Sitting, reaching, handling, talking, hearing and seeing.

Physical demand factors:

• Ability to work varied hours/days as business dictates.
• Standing is required up to 1/2 of a normal workday.
• Walking is required up to 1/2 of a normal workday.
• Sitting is only required for driving during a total workday.
• Lifting is required up to 1/2 of a normal workday. (70-pound maximum)
• Carrying is required up to 1/2 of a normal workday. (70-pound maximum)
• Pushing is required for a normal workday.
• Pulling is required for a normal workday.
• Climbing is required up to 1/2 of a normal workday.
• Balancing is required up to 1/2 of a normal workday.
• Stooping is required up to of a normal workday.
• Kneeling is required up to of a normal workday.
• Crouching is required for a normal workday.
• Crawling is required for a normal workday.
• Reaching is required for a total workday.
• Handling is required for a total workday.
• Talking is required for a total workday.
• Hearing is required for a total workday.
• Vision is required for a total workday.