Automotive Service Advisor

Job Description

Job Description

Job Description:

About Madison Honda At Madison Honda, we are committed to delivering exceptional customer service and quality automotive care. We are currently seeking a professional Automotive Service Advisor to join our team and provide outstanding service to our customers. Job Details Salary: From $55,000 to $100,000 per year Job Type: Full Time Location: Madison, NJ 07940 Position Overview As an Automotive Service Advisor, you will be the primary point of contact for service customers. Your role involves greeting customers professionally, accurately identifying service needs, and promoting services and products. You will provide cost and time estimates, communicate progress, secure authorizations, and ensure customer satisfaction. Key Responsibilities Greet service customers promptly and courteously. Inspect vehicles and review service history to identify service requirements. Promote sales of services, parts, and accessories based on thorough product knowledge. Provide accurate cost and time estimates for recommended services. Obtain customer authorization for service work and communicate any changes promptly. Monitor service progress and keep customers informed of updates or changes. Administer warranty repairs following manufacturer guidelines. Confirm appointments with customers by phone prior to scheduled service. Conduct post-repair follow-up to ensure satisfaction. Inspect vehicles before delivery to verify service quality and communicate results to customers. Comply with state and federal laws regarding automobile repair and consumer protection. Demonstrate behaviors consistent with Madison Honda’s values in all interactions. Why Join Us When you join Madison Honda, you will receive comprehensive training, competitive compensation, and a supportive work environment that fosters professional growth. Experience the benefits of working with a reputable automotive dealership committed to excellence.

Job Requirement: Minimum of two years of experience as a service advisor preferred. High school diploma or equivalent. Valid driver’s license with a clean driving record. Positive attitude and energetic personality. Excellent customer service and communication skills, both verbal and written. Professional appearance and strong work ethic. Ability to work effectively in a process-driven environment. WHAT WE OFFER: Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer, and a drug-free workplace. We Would Really Like To Hear From You!