Salesforce CRP Tech Lead

Reporting to the Service Owner, CRM Consulting Services, the Salesforce CRP Tech Lead will be responsible for the development and functional expansion of the Catalog, Registration, and Payment (CRP) module of Harvard’s Learning Experience Platform (LXP). The CRP module is a central service that enables university groups to offer their LXP courses for sale directly to individual customers or via business‑to‑business contracts. The Tech Lead will develop a technical roadmap and architect individual features to leverage existing infrastructure, including Salesforce Service Cloud, Experience Cloud, Certinia (FinancialForce), and Marketing Cloud, and expand CRP to support advanced B2C and B2B prospects, contract management, access modelling, and broader multi‑tenant adoption across Harvard. Job‑Specific Responsibilities Lead the technical product roadmap, understanding and communicating scope, dependencies, priorities, and level of effort for planned future work and adjusting as new priorities emerge. Translate business requirements into technical architecture and solutions, documenting requirements and design, creating prototypes, presenting demos, and conducting end‑user training where necessary. Represent the CRP team as its technical leader in scheduled meetings as well as ad‑hoc sessions with customers, prospective tenants, and other stakeholders. Lead a team of external developers, collaborating with the CRP Product Manager to plan sprints, refine work, and provide guidance. Act as the CRP team’s subject matter expert to define and consistently implement best practices in Salesforce system configuration, development, testing, deployment, data integrity, information security, and stability. Design, develop, and deploy new features and enhancements using Apex, Flow, and Lightning Web Components. Define and implement a release strategy; lead code reviews and serve as release manager for scheduled and unscheduled releases and fixes. Support and maintain integrations with internal and third‑party solutions. Assist the team in identifying and resolving time‑sensitive tenant and end‐customer issues. Basic Qualifications Minimum of seven years’ post‑secondary education or relevant work experience. Additional Qualifications and Skills Experience as a Salesforce Developer, Architect, Product Owner, or similar role for an Enterprise or above edition of Sales Cloud or Service Cloud. Demonstrated leadership in determining and executing a product or system roadmap. Experience with Apex and SOQL at scale, including object‑oriented principles, triggers, batch, queueable Apex, callouts, logging, and error handling. Experience using Salesforce in a multi‑tenant environment or similar situation requiring robust data sharing and access controls. Experience with JavaScript, HTML, CSS, and Lightning Web Components (LWC). Experience with Salesforce Flow, including screen Flows for process automation. Thorough understanding of Salesforce platform limits. Proficiency with Salesforce customization and configuration, including creation of custom objects, fields, formulas, and junction objects. Experience deploying metadata from sandboxes to production, using Git, GitHub, and the SF command line. Experience with iterative, agile software development methodology and tools such as Jira. Excellent communication and collaboration skills, including executive‑level interactions, writing, oral presentation, and meeting facilitation. Ability to communicate technical issues and resolve them collaboratively at all organizational levels. Experience leading a technical team and managing developers. Ability to work individually and collaboratively to achieve agreed‑upon objectives. Proven ability to handle sensitive data with discretion and manage multiple tasks simultaneously. Adaptability to a dynamic and changing environment. Preferred Additional Qualifications Familiarity with Harvard University or higher education, online marketing, and/or accounting principles. Experience with Certinia (FinancialForce). Experience with Salesforce in a large organization with complex data sharing and permissions requirements. Experience with Salesforce Marketing Cloud Engagement. Certificates and Licenses Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred. Familiarity with WCAG 2.1 AA standards for web accessibility. Appointment and Employment Details Appointment End Date: This is a fully benefited, full‑time Harvard University position that has been funded through 6/30/2027. There is the possibility of renewal, contingent upon your work performance meeting the needs of the department and the continued availability of funding designed to support the position. Standard Hours/Schedule: 35 hours per week. Monday to Friday: Support planned production releases, occasionally during extended hours or weekends. This position can be fully remote or hybrid and travel to the campus may be required for important project events with advance notice. Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position. Pre‑Employment Screening: Identity. Other Information: Please provide a cover letter with your application. This position has a 180‑day orientation and review period. Salary Grade and Ranges This position is salary grade level 059. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information. Benefits Harvard offers a comprehensive benefits package that is designed to support a healthy work‑life balance and your physical, mental, and financial wellbeing. Our benefits include, but are not limited to: Generous paid time off including parental leave Medical, dental, and vision health insurance coverage starting on day one Retirement plans with university contributions Wellbeing and mental health resources Support for families and caregivers Professional development opportunities including tuition assistance and reimbursement Commuter benefits, discounts and campus perks EEO/Non‑Discrimination Commitment Statement Harvard University is committed to equal opportunity and non‑discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non‑discrimination policy. Harvard's equal employment opportunity policy and non‑discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination. #J-18808-Ljbffr Harvard University