Adult System of Care Manager (Manager III)

Behavioral Health And Recovery Services Manager III

This recruitment may close at any time. We encourage you to apply as soon as possible.

Behavioral Health and Recovery Services is committed to behavioral health principles that are responsive to both mental health services and substance use disorders. Our scope of services includes, but is not limited to, inpatient and outpatient psychiatric services, substance use disorder services, behavioral education and prevention, public guardian functions and advocacy. We offer these services throughout Stanislaus County at Behavioral Health and Recovery Services managed sites and partner with community agencies, as well as other County departments.

The ideal candidate is a person who has experience working with individuals with behavioral health disorders. This person should have experience supervising others and managing program operations. This person should have a refined knowledge of behavioral health programming and standards under the Department of Health Care Services for the Mental Health Plan. The candidate should have the level of expertise and professionalism that leads and focuses on improving the quality of services and eliminating inequities and barriers to care for marginalized cultural and ethnic communities.

The Adult System of Care is committed to the provision of Specialty Mental Health Services (SMHS) to adult (18 years of age and older) Stanislaus County residents who meet eligibility requirements. This system of care includes treatment teams throughout the community that provide:

• Assessment and Treatment Planning
• Case Management
• Individual and Group Therapy Services
• Individual and Group Rehabilitation Services
• Crisis Intervention
• Outreach and Engagement Services

Under the direction of the Chief of the Adult System of Care, this Manager III is responsible for the business functions and clinical programming provided through Behavioral Health and Recovery Services. Additionally, this position performs complex administrative tasks in planning, clinical program development, quality improvement, reporting, results based accountability implementations, organizing, and outreach and engagement program activities.

Typical tasks include:

• Clinical Program Development and Management
• Support in department with Process improvement projects (PIPs)
• Strategize with leadership to address specific program clinical performance issues, and collaborative projects with contract service providers and community partners
• Manage functions related to the monitoring of behavioral health treatment contracts
• Provide leadership and consultation to staff in the areas of service, delivery, performance, and community collaboration and development
• Program management and monitoring program outcomes by responding accordingly
• Monitor, track and complete reports and lead preparation for audits of the Adult System of Care programs
• Implement ASOC strategic initiatives, including developing and monitoring outcomes, delegating responsibilities and ensuring deadlines are met
• Review and analyze legislation, regulations and directives to determine impact on program goals and objectives, program administration and the community
• Develop plans and policies for implementing legislation, regulations and directives
• Oversee quality management functions
• Effectively address personnel matters as needed
• Manage system-wide functions related to assessing and improving access to care, with particular attention given to diverse ethnic, cultural, and un-served, and underserved populations
• Support the Adult System of Care in administrate oversight, training, and ongoing needs specific to the Electronic Health Record
• Manage system compliance in electronic health record including assurance of documentation standards
• Manage reporting functions of the Adult System of Care to include writing detailed annual reports, narratives, data graphs and charts, etc.
• Respond and provide after-hours management support for staff of program staff on a rotating basis
• Provide all necessary leadership skills related to the development and supervision of the programming's fiscal elements
• Assure compliance with Department policies and procedures
• Train staff on policies and procedures
• Continuously assess and improve the performance of services utilizing process improvement techniques
• Maintain quality control programs as appropriate
• Assure appropriate orientation, in-service training and continuing education is provided to staff
• Make annual budget recommendations including cost and revenue projections
• Monitor programs expenditures and revenue collection to assure targets are met
• Assure a system for implementing an effective, ongoing program to measure, assess and improve the quality of services delivered to clients based on their needs and the mission of BHRS
• Confer and consult with other supervisory staff regarding personnel issues
• Assure safety and risk management procedures are followed
• Demonstrate good verbal and non-verbal communication skills
• Demonstrate knowledge and skills in addressing cultural barriers of the population we serve
• Maintain positive and effective community relations
• Facilitate site licensing and certification
• Oversee program development
• Assist with the interface for accessing health care for residents
• Assist with the development and implementation of a staff training plan
• Represent the Chief as needed at statewide meetings, various administrative and efforts to strengthen community partnerships and collaboration
• Represent BHRS at meetings and conferences, locally, regionally, and statewide
• Provide support and supervision to program coordinators
• Facilitate the implementation of new programing as needed; and
• Other duties as assigned.

Minimum qualifications (knowledge, skills, abilities, education/experience) include:

• Administration and Management
• Customer and Personal Service
• Clinic Operations
• Education and Training
• Fiscal Administration
• Management & Leadership
• Law and Government
• Public Health Services
• Project Management
• Sociology and Anthropology
• Active Learning
• Complex Problem Solving
• Federal, State, and local laws
• Judgment and Decision Making
• Learning Strategies
• Management of personnel resources
• Reading Comprehension
• Service Orientation
• Social Perceptiveness
• Strategic Planning
• Systems Analysis
• Systems Evaluation
• Time Management
• Writing / Speaking

Education/experience includes:

• Masters Degree in Social Work, Psychology, or Counseling received from an accredited institution; AND
• Possess and maintain a license as a Licensed Clinical Social Worker (LCSW), Licensed Clinical Psychologist, Licensed Professional Clinical Counselor (LPCC), or a Licensed Marriage and Family Therapist (LMFT); AND
• Possess at least one (1) year of experience comparable to a Stanislaus County Manager II or in a large public or private human services organization; OR
• Possess at least one (1) year of experience as a Manager or Program Coordinator in a large public or private human services organization performing the work described above.

Proof of education will be required for verification purposes at the time of application. Applicants who are unable to submit proof must call View phone number on click.appcast.io to make other arrangements before 5 PM on the final filing date. Failure to submit proof or make other arrangements before the final filing date deadline will result in disqualification.

Application procedures/final filing date:

Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications.

Resumes will not be accepted in lieu of a completed application.

Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications.

Examination process:

• Application Review and Screening
• Written Examination
• Oral Examination
• Eligible Lists

General information:

Unless otherwise provided, this position is part of the Unclassified Service of the County and considered "at will" for labor relations purposes