Service Desk Analyst

Help Desk Technician I

Job Summary

The Help Desk Technician I is responsible for providing first-level technical support for hardware, software, and end-user technology issues. This role helps maintain and support the organization's IT environment by troubleshooting problems, installing and configuring hardware and software, and escalating complex issues when necessary.

The technician will support desktop and laptop computers, mobile devices, scanners, printers, phones, and other technology assets. Responsibilities include end-user support, asset management, hardware recycling, software and hardware upgrades, system maintenance, and configuration changes. As the first point of contact for technical support, the Help Desk Technician will assist users via phone, email, remote support, and in-person interactions while delivering excellent customer service and timely issue resolution.

Key Responsibilities

• Manage and resolve help desk tickets in a timely manner.
• Provide technical support and troubleshooting for hardware, software, and peripheral devices.
• Respond to support requests via phone, email, text, remote sessions, and in person.
• Escalate complex technical issues to higher-level support teams as appropriate.
• Maintain and update IT knowledge base documentation.
• Create user guides, training materials, and technical documentation.
• Perform routine computer maintenance, upgrades, and configuration changes.
• Support Active Directory administration, including password resets and account maintenance.
• Provide basic software training and guidance to end users.
• Assist with asset tracking, inventory management, and hardware lifecycle processes.
• Coordinate with external vendors on IT-related projects and support activities.
• Provide remote support for the India office as needed.
• Move, deploy, and install hardware equipment when required.
• Perform other duties as assigned by the IT Manager.

Qualifications & Skills

Required Skills

• Excellent customer service and interpersonal skills.
• Strong troubleshooting, problem-solving, and critical-thinking abilities.
• Effective verbal and written communication skills.
• Ability to diagnose and resolve technical issues efficiently.
• Strong organizational skills and attention to detail.
• Ability to learn and adapt to new technologies.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong teamwork and collaboration skills.

Education & Experience

• Associate degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of one year of experience in an IT support, help desk, desktop support, or related technical role.
• Experience supporting Microsoft Windows environments, mobile devices, and common business applications preferred.
• Exposure to Active Directory administration is preferred.

Preferred Qualifications

• Industry certifications such as CompTIA A+, Network+, Microsoft certifications, or similar credentials.
• Experience with ticketing systems and remote support tools.
• Knowledge of networking fundamentals and endpoint management tools.

• Ability to lift, move, and install computer hardware and related equipment as needed.
• Ability to work under pressure with minimal supervision while maintaining a high level of customer service.

Job Type & Location

This is a Contract position based out of North Prairie, WI.

The pay range for this position is $17.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in North Prairie,WI.

This position is anticipated to close on Sep 29, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.