Clinical Operations Manager

Clinical Operations Manager (WFH - US)

This is a work from home position, it is not mobile. Candidates must have a private, stationary, and HIPAA-compliant workspace within their home that is dedicated solely to work. Candidates must reside in the United States to be considered.

Job Title: Clinical Manager Compensation: $44,000 - $50,000 annually Location: WFH (US): AL, AR, FL, GA, IN, KS, KY, LA, MS, NC, NM, OH, OK, SC, TN, TX, WI

Work Environment: Work From Home with HIPAA-compliant home office setup

Why Choose Us? Cosán Group is a leading healthcare services organization committed to delivering exceptional preventive care for at-risk older adults. As a Clinical Manager, you'll lead a regional care coordination team, drive performance, and build a positive workplace culture that enables your team to deliver exceptional patient care. Join a mission-driven organization where your leadership directly impacts both team development and patient outcomes.

What We're Looking For

We're looking for an experienced people leader with a background in healthcare, clinical operations, or call center environments to manage a team of up to 16 Clinical Care Coordinators. The ideal candidate thrives in fast-paced, production-oriented settings and excels at coaching, real-time problem solving, and driving team performance through clear communication and consistent execution. You bring strong knowledge of care coordination workflows, workforce management, and data-driven decision-making—and you know how to build an accountable, engaged team culture.

What You'll Do

Production & Workflow Management

• Direct and manage daily workflow, queues, and work prioritization to ensure productivity, quality, and service-level targets are met.
• Monitor real-time performance metrics and intervene as needed to address volume, coverage, or quality issues.
• Ensure appropriate staffing coverage across shifts, including schedule adjustments and PTO coordination.

Team Leadership & Coaching

• Provide ongoing coaching, feedback, and performance support to care coordination staff.
• Conduct regular, structured one-on-one meetings focused on performance, quality, and development.
• Lead weekly team meetings using standard agendas to align on priorities, reinforce expectations, and cascade key updates.
• Maintain consistent day-to-day engagement with team members to support execution, remove barriers, and address issues in real time.
• Foster a positive, accountable team environment that supports engagement, development, and retention.

Performance Management

• Track individual and team productivity, quality, and compliance metrics.
• Reinforce performance expectations and clinical standards using defined metrics and scorecards.
• Provide documented input for performance reviews, promotions, and compensation discussions.
• Partner with the Director of Clinical Operations and HR on performance improvement plans and corrective actions.

Communication & Team Alignment

• Lead consistent team communication through structured meeting cadence (team huddles, 1:1s, and all-hands participation).
• Ensure clear and consistent cascade of priorities, updates, and messaging to all team members. Surface team sentiment, concerns, and emerging risks to leadership in a timely manner.
• Partner with Directors to surface operational risks, trends, and improvement opportunities.

Hiring & Talent Development

• Participate in interviews and provide hiring recommendations.
• Support onboarding and deliver hands-on training to ensure new hires meet performance expectations.
• Monitor new hire progress and reinforce training to ensure readiness against performance and quality standards.
• Identify development opportunities and support growth of high-potential team members.

Employee Relations & Compliance

• Serve as the first point of contact for employee relations issues.
• Ensure adherence to organizational policies, procedures, and clinical documentation standards.
• Escalate complex employee relations, performance, or compliance issues to the Director as appropriate.

Required Qualifications

• Prior experience supervising or managing a production-based team in a healthcare, clinical operations, or call center environment.
• Demonstrated experience managing productivity, quality, and service-level performance.
• Strong working knowledge of care coordination or clinical operations workflows.
• Experience using EMR systems, workforce management tools, and performance dashboards.
• Strong communication, organizational, and interpersonal skills.

Preferred Qualifications

• Experience supervising 10 or more direct reports.
• Background in chronic care management or similar care delivery models.
• Experience supporting performance management and corrective action processes.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Paid Time Off + Company Holidays.
• Medical, Dental, Vision Insurance.
• Complimentary Life Insurance.
• 401(k) Plan.
• Optional Short-Term, Long-Term Disability, Critical Illness & Accident coverage.
• Employee Assistance Program including mental health resources.
• Company-provided equipment (laptop, monitor, headset, etc.).

Work Environment & Requirements

• Work Arrangement: Work from Home.
• High-speed broadband internet and private home workspace required. Candidates must complete a company-provided internet speed test to confirm a minimum of 50 Mbps download / 5 Mbps upload.
• Private workspace for compliance with HIPAA privacy laws.

If you're a healthcare leader ready to build high-performing teams and drive clinical excellence, we want to hear from you. Apply today and help shape the future of Cosán's care coordination! Cosán Group is an Equal Opportunity Employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.