Business to Business Champion

Business to Business Champion

Titusville, Florida Retail

Position Summary

Upholds the core values as determined by the management team. Primary responsibility for all positions with ACE Hardware Titusville is to Amaze Every Customer Every Time. The primary responsibility of the Business to Business (B2B) Champion is building, growing, and maintaining positive relationships with existing and new business customers to increase sales. The person in this role is the trusted hardware consultant and advisor for local business customers to ensure they have the supplies they need to keep their business running. This is a fast-paced active environment which will require focus, flexibility, and time management skills.

In addition to being the main point of contact for business customers, this person is tasked with building B2B into the culture of the store. This entails building excitement and awareness with the staff, ensuring everyone is trained and understands their role in B2B and keeping B2B top of mind day to day by sharing success stories and celebrating wins.

Essential Duties and Responsibilities

• Create and manage a process of capturing leads inside the store and converting them to business accounts.
• Generate new leads and build relationships, connecting over the phone or through personal visits and in-store workshops and events.
• Reach out to customers over the phone and visit and follow up as needed.
• Research current and potential customers to understand their business and educate them on the value of working with Ace Hardware Titusville.
• Conduct sales calls (over the phone and/or in person) with current customers, prospect with new customers and follow up on opportunities in a timely manner.
• Maintains sales & gross margin and is responsible to maintain discounts and review in accordance with the store business discount policy.
• Validate inventory levels to meet expectations set with business customers.
• Manage the sourcing of products for special orders via vendors, internet research, etc. Determine if the demand warrants adding to the store inventory mix.
• Ensure orders are received, maintained in the designated area and customers are notified for pickup/delivery.
• Educate store staff and help them understand their role in B2B. Work with the store manager to train, motivate, and coach store staff.
• Use huddles, communication boards, and store meetings as the means to communicate the store's performance, and educate, engage, and motivate the team.
• Provide direct support to B2B Sales Representative (outside sales).

Company Introduction

We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.

Life at Ace

Find out how we've created a one-of-a-kind, passionate and helpful workplace that puts our people first.

Notice to Applicant about this Employer: You are applying for a job with an independently owned and operated cooperative member of Ace Hardware Corporation, who owns and operates this Ace Hardware retail store location. Ace Hardware Corporation is not the employer for this position. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, does not control interviews and/or hiring decisions, and has no control over or responsibility for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.