Senior Office Services Account Manager

Senior Office Services Account ManagerThe Senior Office Services Account Manager is a hands-on operations and people leader responsible for overseeing a multi-service team delivering exceptional white-glove corporate hospitality, workplace, and business support services within a fast-paced law firm environment. This role provides leadership across corporate hospitality functions including reception, conference and meeting room management, catering services, events, and visitor experience, while also overseeing office operations, service delivery, budgeting, reporting, workflow management, and team development.The successful candidate will serve as a trusted partner to firm leadership, building strong client relationships and ensuring an outstanding experience for attorneys, guests, and office personnel. This position requires demonstrated experience leading client-facing hospitality or workplace services teams, managing operational performance and financial accountability, including P&L oversight, month-end reporting, budgeting, and service-level delivery.Success in this role requires a strong hospitality mindset, polished executive presence, and a willingness to lead from the front by supporting operations wherever needed. Candidates must have experience managing corporate hospitality programs and small reception or workplace services teams within a law firm or financial services environment. The role also partners closely with firm leadership, including Office Administration, Office Management and HR stakeholders, to maintain seamless operations, high service standards, and client satisfaction.Location: Century City, Los Angeles, CA (5% travel to the Financial District of San Francisco required)Schedule: 40 hours per week, Monday-Friday 8am-5pm with a 60-min lunch; some flexibility required.Work model: Fully onsiteJob duties:Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employeesPeople Leadership – develop a highly functioning client teamOperational Leadership – ensure account meet or exceed client expectationsFinancial and Contractual ManagementCustomer & Account LeadershipOtherQualificationsA Bachelor's degree or equivalent experience is required6+ years' experience leading hospitality, workplace experience, reprographics, office services, facilities, and reception within a law firm or banking environment, including responsibility for people leadership, operational performance, and service excellenceDemonstrated record implementing solutions that have resolved poor client, service or contract performance or difficult situations, or have improved or sustained satisfactory contract performanceExcellent client service skills with a service-minded approach toward the clientProven experience in the delivery and management of complex or multi-service solutions for clientsMinimum of four years of successful financial management; demonstrated record of managing day-to-day and strategic decisions that impact P&LAble to make independent financial decisions for scope of responsibilityMinimum of four years people management experience supporting employee lifecycle from onboarding to offboarding; use of manager self-service systems and experience with centralized HR functionsAble to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfactionAttention to detail with demonstrated organizational skillsMust be able to meet deadlines and complete all projects in a timely mannerAble to handle sensitive and/or confidential documents and informationAble to make independent decisions that conform to business needs and policyMust be able to interact effectively with multi-functional and diverse backgroundsAble to work in a fast-paced environmentMust be self-motivated with positive can-do attitudeIntermediate to expert level Microsoft Office skillsetPotential travel requirements up to 5%Additional InformationRRD's current salary for this role is $99,100 - $158,500/ year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.RRD is an Equal Opportunity Employer, including disability/veteransAt RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.