It Support Specialist

Zebra Devices Desktop Support Technician (Onsite Distribution Center) Position Overview We are seeking a Desktop Support Technician to provide hands‑on IT support within a large distribution center environment. This role serves as the primary onsite IT contact, supporting warehouse operations, office staff, and critical technology across a high-volume hardware environment. Key Responsibilities Provide onsite desktop and end-user support throughout the distribution center and office spaces. Troubleshoot and resolve issues involving: Windows-based workstations Zebra scanners, printers, and mobile devices Time clocks and warehouse technology Support a large-scale hardware environment consisting of 2,000-3,000+ endpoints. Manage and resolve incidents through ServiceNow. Perform device deployments, replacements, upgrades, and ongoing maintenance. Provide basic audio/visual support, including conference room technology and Cisco WebEx-enabled devices. Collaborate with supervisors and team members to prioritize incidents and manage support queues. Maintain a high level of customer service and serve as the primary onsite IT resource. Required Qualifications 1-3 years of IT support experience. Experience providing hands‑on desktop support, field support, or onsite technical support. Strong troubleshooting experience with: Windows operating systems (Windows 10/11) Laptops, desktops, printers, and related hardware Excellent communication and customer service skills. Ability to thrive in a fast‑paced, operational environment. Comfortable walking the facility and standing for extended periods throughout the day. Preferred Qualifications Experience supporting technology in a distribution center, warehouse, manufacturing, or logistics environment. Candidates need to live in or near the Ellabell or Savannah region, as this is on‑site. Hands‑on experience with Zebra devices, including scanners, printers, and mobile computers. Familiarity with Mobile Device Management (MDM) platforms. Experience with endpoint management and support tools. Exposure to audio/visual technologies, including Cisco WebEx conference room solutions. Technical Skills Windows 11 macOS Android & iOS Support Mobile Device Support Zebra Devices Customer Service & End-User Support Audio/Visual SupportServiceNow Job Type & Location This is a Permanent position based out of Ellabell, GA. Pay And Benefits The pay range for this position is $37440.00 - $45760.00/yr. 401K Medical Insurance Dental Insurance Vision Insurance Life Insurance Disability Insurance Pet Insurance Associate Assistance Programs Tuition Reimbursement Parental Leave Workplace Type This is a fully onsite position in Ellabell,GA. Application Deadline This position is anticipated to close on Aug 17, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr