Vice President of Customer Success
Confidential
Vice President of Customer Success
About the Company
Innovative time tracking software for remote teams
Industry
Internet
Type
Privately Held
Founded
2010
Employees
51-200
Categories
- Technology
- Information Technology & Services
- Internet
- SAAS
- B2B
- Mobile
Specialties
- workforce analytics
- employee monitoring
- productivity analytics
- and time tracking
About the Role
The Company is seeking a VP of Customer Success to take on a pivotal role in owning and driving retention across a large global customer base. The successful candidate will be responsible for the entire post-sale process, with a primary focus on Net Revenue Retention. This includes protecting revenue through renewals and saves, as well as actively working to grow it through expansion efforts. The role demands a hands-on approach, with the VP expected to be deeply involved in customer interactions, and to operate as a player/coach in an AI-first organization. The ideal candidate will have a proven track record in B2B SaaS, with at least 8 years' experience in post-sale leadership, and a strong background in AI and automation. Key responsibilities for the VP of Customer Success at the company include leading a global team in the execution of a well-defined customer success playbook, with a focus on disciplined and consistent execution. The role also involves executive sponsorship of key accounts, driving onboarding and time-to-value, and ensuring a high-quality support experience. The candidate should be entrepreneurial, scrappy, and competitive, with a relentless focus on retention and a strong partnership with sales leadership. Success will be measured by the ability to meet and exceed retention and expansion targets, as well as the quality of playbook execution and the impact of AI systems on team productivity. The company values diversity and inclusion and is looking for a candidate who is globally minded and can contribute to the future of work through data, trust, and empowered leadership.
Hiring Manager Title
CEO
Functions
- Account Management/Optimization
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Vice President of Customer Success in Los Angeles, CA vacancy
- ...Vice President, Customer Success About the Company Forward-thinking B2B SaaS / CRM technology organization Industry Information Technology and Services Type Privately Held About the Role The Company is in search of a Vice President of Customer Success to take on a pivotal...Suggested
Confidential
Los Angeles, CA1 day ago - ...Vice President, GTM Enablement About the Company Market-leading digital experience platform... ...rate optimization split testing customer experience optimization... ...consolidation of sales, SDR, and customer success enablement. This senior leadership role...Suggested
- ...Vice President of Global Customer Support About the Company Top cloud-based legal software provider Industry Computer Software Type... ...expertise, and AI agents handle routine inquiries at scale. The successful candidate will be responsible for setting the vision and...SuggestedWorldwideShift work
- ...Vice President, Customer Success About the Company Leading provider of a cloud-based electronic medical records system Industry Information Technology and Services Type Privately Held, VC-backed Founded 2012 Employees 201-500 Categories...Suggested
- ...Vice President of Customer Success About the Company A high-growth SaaS company focused on customer-centric innovation in commercial real estate. Industry Computer Software Type Privately Held About the Role The Company is in search of a Vice President...Suggested
- ...Vice President, Data Center Operations About the Company Provider of tailored IT solutions, emphasizing human touch, reliability, and customer success. Industry Information Technology and Services Type Privately Held, Private Equity-backed Founded...
- ...Vice President of Customer Success & Services About the Company Global leader in live production technology delivering innovative solutions for broadcasters and media companies. Industry Information Technology and Services Type Privately Held About...
- ...Vice President of Customer Success About the Company A hyper-growth startup helping professional services clients improve AI-driven marketing and retention. Industry Computer Software Type Privately Held About the Role The Company is in search...
$230k - $265k
...About The Role Lettrlabs is looking for a VP of Customer Success to own the entire post‑sale customer journey — from first activation through renewal and expansion. This leader will unify our Customer Success organization (Customer Success Managers, Customer Service,...Contract workWork at officeLettrLabs
Los Angeles, CA5 days ago- ...Vice President, Executive Search & Business Development About the Company Nationally recognized executive search firm Industry... ...Business Development to join their mission-driven team. The successful candidate will serve as the primary strategic partner to clients...
$150k - $300k
...access these solutions through our direct proprietary strategies, customized strategic partnerships, and open-architecture programs. Our... ...capital at your disposal, and building a team over time. The successful candidate will be a key production leader, driving deal flow and...Full timeTemporary workPart timeWork at office$180k - $225k
Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values... ...exciting and growing industry.Job DescriptionPosition SummaryThe Vice President will work within the Multifamily Asset Management Group; with...Full timeTemporary workWork experience placementLocal areaFlexible hours$245k - $290k
...Job Description Position Summary: The Vice President, Talent and Training is responsible for... ...consistent, data-informed talent reviews, succession planning, and high-potential... ...producer; delivering the highest value to its customers while continually pursuing strategic, profitable...Rotational programFull timeApprenticeshipInternshipWork at officeWorldwide- Job SummaryThe Sr. Vice President, Valuation is responsible for independently preparing market value appraisals for commercial real estate... ...or requiredEssential QualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily...TraineeshipWork at officeLocal area
- ...known as satellite buses. These buses hold the payloads of our customers and are flown on launch vehicles.Apex manufactures these... ...the galaxy beyond our planet. About the RoleApex is seeking a Vice President of Supply Chain to lead the strategy, execution, and scaling...Full timeWork at office
- ...world challenges that impact our company, customers and communities. Our culture in Risk... ....As a Leveraged Finance IB Credit Risk Vice President - Sports and Entertainment in Investment... ...workforce are directly linked to our success. We are an equal opportunity employer and...Work at office
$247k - $295k
...while building an organization that thrives on creative ideas, operational expertise and strategic thinking.JOB DESCRIPTIONThe Vice President, Patent Litigation & Strategy is a senior-level executive responsible for leading the company’s patent strategy, with particular...Full timeWork at officeLocal area$180k - $250k
...of audience engagement, while maintaining the ability to grow successful concepts into premium franchises across broadcast, streaming... ...and next-generation storytelling formats.JOB DESCRIPTIONThe Vice President, Unscripted is a highly creative and entrepreneurial executive...Full timeLocal areaWorldwide$130k - $150k
...vision to reach broader and more diverse audiences locally, nationally, and digitally.A Transformational Leadership OpportunityThe Vice President of Audience Engagement plays an integral role in shaping how JANM connects with visitors and communities at a pivotal moment...- As an Investment Banking Credit Risk Vice President in Risk Management and Compliance, you will make and support credit decisions for a portfolio... ...bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value...Work at office
- ...philanthropic arm, build a business in China, and form a brand marketing services division, among other innovations. The RoleThe Vice President, Account Management will sit within CAA Brand Consulting and will lead the day to day account teams of key brand consulting...Permanent employmentFull timeWork at officeLocal areaFlexible hours3 days per week
$180k - $250k
...those laws apply to the opportunity.Job DescriptionRegional Vice President of Growth - West (This is a remote role located in the West)... ...services business, including strategic account development of new customer accounts, providing business solutions based on customer...Work at officeRemote workWork from homeFlexible hoursShift work$202.4k - $245k
The Vice President, Corporate Communications, Corporate Affairs is responsible for developing and executing integrated communications strategies that advance Sony Pictures' business objectives, strengthen the company's reputation, and elevate its corporate narrative across...Full time$300k - $325k
...highly experienced communications executive to serve as its next Vice President, Media (VP). Reporting to the Interim Senior Vice President... ...Experience within higher educationIdeal Candidate ProfileThe successful candidate will bring:Deep understanding of modern media...Full timeWork experience placementInterim roleWork at officeLocal areaFlexible hours$200k - $230k
Over the last 20 years, Ares’ success has been driven by our people and our culture. Today, our team is guided by our core values - Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy - and our purpose to be a catalyst for shared prosperity and a better...Full timeTemporary workWork experience placementFlexible hours$160k - $200k
Company descriptionRecognized as Social Media/Influencer Agency of the Year, and as the annual partner for Forbes Top Creators List, Influential sits at the center of culture and the creator economy.Through our platform Captiv8, the industry’s #1 ranked influencer marketing...Temporary workFreelanceWorldwideFlexible hours$100k - $150k
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them...Full timeContract workWork at officeLocal areaRemote work- ...Southern California MarketJob Summary:The Vice President, Market Public Affairs serves as the... ...preserving local trust and credibility.Success in this role requires balancing enterprise... ....Partner with Marketing, Sales, Customer Experience, and Government Relations leaders...Local areaShift work
- Job Title: Vice President - GPUaaSJob Location: Sunnyvale, CA (hybrid)Job Salary: 300k - 400k + BenefitsRequirements: GPUaaS, Token Factory, AI Engineering, AI startup, AI services, GPU bare metal, GPU cloud compute Based in Sunnyvale, CA, we are an innovative energy infrastructure...Local areaRelocation
$247k - $325k
...organization that thrives on creative ideas, operational expertise and strategic thinking.JOB DESCRIPTIONFOX Corporation is seeking a Vice President, Compliance to help lead and mature the company's global ethics and compliance program. Reporting to the Deputy Chief Ethics...Full timeContract workLocal areaShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President of Customer Success. Be the first to apply!
Related searches
- vice president of product strategy Los Angeles, CA
- vp relationship manager Los Angeles, CA
- vice president of recruiting Los Angeles, CA
- vice president business development Los Angeles, CA
- vp talent acquisition Los Angeles, CA
- vice president product development Los Angeles, CA
- vice president support services Los Angeles, CA
- vice-president human resources Los Angeles, CA
- vp infrastructure Los Angeles, CA
- vice president manufacturing operations Los Angeles, CA