PATIENT RESOURCES WORKER / EMERGENCY APPOINTMENT HOMELESSNESS

PATIENT RESOURCES WORKER / EMERGENCY APPOINTMENT HOMELESSNESS

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PATIENT RESOURCES WORKER / EMERGENCY APPOINTMENT HOMELESSNESS

Salary

$51,630.72 - $56,011.68 Annually

Location

Los Angeles County, CA

Job Type

Full time

Job Number

b9192K-EA

Department

MENTAL HEALTH

Opening Date

04/01/2026

• Description

• Benefits

• Questions

Position/Program Information

DEPARTMENT OF MENTAL HEALTH

TYPE OF RECRUITMENT:

OPEN COMPETITIVE - EMERGENCY

EXAM NUMBER:

b9192K-EA

FILING START DATE:

Thursday, April 2, 2026 at 9:00 a.m. (Pacific Time)

This opportunity will remain open until the needs of the service are met

The LA County Board of Supervisors recentlydeclared a local state of emergency for homelessness ( (Download PDF reader), and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

Department of Mental Health is seeking qualified candidates to fill emergency Patient Resources Worker vacancies related to the homelessness crisis.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.

Those who successfully pass the assessment will be considered for permanent appointment to Patient Resources Worker.

Essential Job Functions

Interviews patients or their relatives and/or representatives to obtain identifying information, financial and other eligibility data; determines the patient's potential eligibility to enroll in specific health care programs based upon diagnosis, available medical information, type of medical/clinical services, and residency status; enters and accesses data by utilizing various local and web-based information systems and databases to determine a patient's financial eligibility.

Evaluates financial data and resources to determine the patient's ability to reimburse the County for health care services consistent with department policy; completes or assists the patient in the completion of benefits forms for third party resources; contacts private insurance companies to verify coverage and to obtain authorization for services; verifies existing governmental coverage for health care services, and screens for the patient's potential eligibility to receive Medi-Cal or other no-cost/low-cost programs.

Communicates with patients, responsible relatives and/or representatives, attorneys, employers, agencies and insurance companies to explain County policies and to obtain, verify, or clarify information required to complete standardized billing forms. Computes plans of payment for patients whose medical share of cost has already been established.

Completes required federal, State, and County forms for patients during emergency room visits, upon admission, and during outpatient clinic visits.

Refers patients without existing financial resources or with complex financial eligibility issues to a Patient Financial Services Worker or facility staff member.

Initiates and/or processes applications for a variety of reduced no-cost / low cost programs, such as ATP and UMDAP.

Patient Access:

Greets and registers patients in person or over the phone. Obtains demographics, preferred pharmacy, emergency contact and insurance information. Enrolls patient using electronic system. Provides forms to patients and completes paperwork for requested services. Determines when language interpretation is needed. Orients patients to health services by providing direction to appropriate locations for services.

Initiates and/or processes applications for a variety of reduced no-cost/low-cost programs, such as ATP and UMDAP.

Verifies coverage and empanelment prior to scheduling. Identifies when authorization and/or letter of agreement may be needed. Identifies discrepancies in assignment and empanelment and appropriately refers complex cases to Patient Relations Representatives.

Schedules patient visits by determining the appropriate providers and programs for patients. Ensures timely access to services by actively monitoring and coordinating multiple provider schedules and maintaining appointment templates for clinic providers.

Re-verifies eligibility in the month of the appointment to financially clear patients for appointments, conducts patient outreach by phone and/or mail, explains coverage options, refers the patient to member services as needed, and cancels appointments. Checks-in patient for appointment to explain payment options, obtains signatures, collects fees, and keeps records of insurance and patient identification.

Performs other related duties, as necessary.

Requirements

MINIMUM REQUIREMENTS:

TRAINING AND EXPERIENCE:

Option I:Two years of experience interviewing the public to initiate or complete applications for financial assistance, credit, insurance, medical, mental health, hospital services, social security, or workers' compensation.

Option II:Three years of clerical experience, two years of which must have involved public contact associated with the financial screening and/or registration of patients or claims billing and collection for hospital or medical services.

Option III:Two years of experience involving public contact in the investigation and collection of accounts receivable.

Option IV:Completion of 60 semester units earned in an accredited* college or university.

Option V:Two years of experience in a health care setting with responsibility for performing patient access related work in the Emergency Department, Urgent Care or other walk-in registration, admitting, financial screening and eligibility verification, and scheduling area.

Transcript: In order to receive credit for any college or university course, or any type of college or university degree, such as Bachelor's or higher, you must include a legible copy of the official diploma or official transcripts from the accredited institution which shows the area of specialization with your application at the time of filing or email View email address on click.appcast.io within 7 (seven) calendar days of filing.

Official Transcript is defined as a transcript that bears the college seal and states "official and/or copy" issued by the school's Registrar Office. A printout of the transcript from the school's website is NOT considered official and; therefore, will NOT be accepted and may result in your application being incomplete or rejected .

*ACCREDITATION: Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators, Inc. (AICE).

You MUST meet the above requirement(s) at time of filing in order to be appointed to fill any vacancies related to this recruitment.

LICENSE:

A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS II: Light.

This class includes administrative and clerical positions requiring light physical effort, including occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Additional Information

EXAMINATION CONTENT : Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment.

APPLICATION AND FILING INFORMATION:

Applicants are required to complete and submit an online Los Angeles County Employment Application AND Supplemental Questionnaire in order to be considered for this examination. Paper applications, resumes, or any unsolicited documents will not be accepted in lieu of completing the online application and Supplemental Questionnaire. Application filing may be suspended at any time without advance notice.

INSTRUCTIONS FOR FILING ONLINE:

Applications must be submitted online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.

Plan to submit your online application well in advance before the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on govermmentjobs.com/careers/lacounty.gov you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please View email address on click.appcast.io as well as View email address on click.appcast.io and View email address on click.appcast.io to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile in box, which saves a copy of all emailed notices.

SOCIAL SECURITY NUMBER:

Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT LIBRARIES:

For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING USER ID AND PASSWORD:

All applicants must file their applications online using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.

DEPARTMENT CONTACT:

Department Contact Name: Hon Sang Cheang, Exam Analyst

Department Contact Phone: View phone number on click.appcast.io or View phone number on click.appcast.io

Department Contact Email: View email address on click.appcast.io

ADA Coordinator Phone View phone number on click.appcast.io

Teletype Phone View phone number on click.appcast.io

California Relay Services Phone View phone number on click.appcast.io

COUNTY OF LOS ANGELES

Employment Information

Any language contained in the job posting supersedes any language contained below.

This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.

Equal Employment Opportunity/Non-Discrimination Statement:

The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:

Testing Accommodations for Applicants:

The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone teletype equipment may leave messages by calling the teletype phone number on the job posting. For more information on accommodations, please visit:

Fair Chance:

The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).

Employment Eligibility:

Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.

Career PathFinder:

Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application at

Veteran’s Credit:

Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.

For more information on veteran’s credit, please visit:

Revised September 2025

For detailed information, please clickhere (

01

The information you provide on this supplemental questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process. Please be as specific as possible and include all information as requested.Comments such as "see resume or application" will not be considered as a response.Please note that all information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.

• Yes

02

Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add View email address on click.appcast.io to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail. Applicants have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices. It is your responsibility to take the above steps to view correspondence. Los Angeles County will not consider claims of not viewing or receiving notification to be a valid reason for late test administration or rescheduling of a test component.I UNDERSTAND THE ABOVE INFORMATION AND INSTRUCTIONS.

• Yes

03

Please select the option that best describes your qualifying experience below:

• Option I: Two years of experience interviewing the public to initiate or complete applications for financial assistance, credit, insurance, medical, mental health, hospital services, social security, or workers' compensation.

• Option II: Three years of clerical experience, two years of which must have involved public contact associated with the financial screening and/or registration of patients or claims billing and collection for hospital or medical services.

• Option III: Two years of experience involving public contact in the investigation and collection of accounts receivable.

• Option IV: Completion of 60 semester units earned in an accredited college or university.

• Option V: Two years of experience in a health care setting with responsibility for performing patient access related work in the Emergency Department, Urgent Care or other walk-in registration, admitting, financial screening and eligibility verification, and scheduling area.

• Option VI: I don't have the relevant experience or completion of 60 semester units earned in an accredited college or university.

04

If you selected Option I, please describe at least two (2) years of experience interviewing the public to initiate or complete applications for financial assistance, credit, insurance, medical, mental health, hospital services, social security, or workers' compensation.Otherwise, please write "DOES NOT APPLY" or "N/A". It is the applicant's sole responsibility to complete this questionnaire completely, correctly, and accurately. Please do not use "see resume", this is not an acceptable response, and credit will not be given.EMPLOYER/COUNTY DEPARTMENT UNIT: PAYROLL TITLE: DATES OF EMPLOYMENT: FROM (mm/dd/yy) - TO (mm/dd/yy) NUMBER OF HOURS WORKED PER WEEK: NAME AND CONTACT NUMBER(S) OF DIRECT SUPERVISOR(S): COMPLETE DESCRIPTION OF DUTIES:

05

If you selected Option II, please describe at least three (3) years of clerical experience, two (2) years of which must have involved public contact associated with the financial screening and/or registration of patients or claims billing and collection for hospital or medical services.Otherwise, please write "DOES NOT APPLY" or "N/A". It is the applicant's sole responsibility to complete this questionnaire completely, correctly, and accurately. Please do not use "see resume", this is not an acceptable response, and credit will not be given.EMPLOYER/COUNTY DEPARTMENT UNIT: PAYROLL TITLE: DATES OF EMPLOYMENT: FROM (mm/dd/yy) - TO (mm/dd/yy) NUMBER OF HOURS WORKED PER WEEK: NAME AND CONTACT NUMBER(S) OF DIRECT SUPERVISOR(S): COMPLETE DESCRIPTION OF DUTIES:

06

If you selected Option III, please describe at least two (2) years of experience involving public contact in the investigation and collection of accounts receivable.Otherwise, please write "DOES NOT APPLY" or "N/A". It is the applicant's sole responsibility to complete this questionnaire completely, correctly, and accurately. Please do not use "see resume", this is not an acceptable response, and credit will not be given.EMPLOYER/COUNTY DEPARTMENT UNIT: PAYROLL TITLE: DATES OF EMPLOYMENT: FROM (mm/dd/yy) - TO (mm/dd/yy) NUMBER OF HOURS WORKED PER WEEK: NAME AND CONTACT NUMBER(S) OF DIRECT SUPERVISOR(S): COMPLETE DESCRIPTION OF DUTIES:

07

If you selected Option IV, please provide an official Diploma or Transcripts showing completion of 60 semester units earned in an accredited* college or university. *ACCREDITATION: Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators, Inc. (AICE).

• Yes, I have attached an official Diploma or Transcripts to my online application.

• Yes, I will email an official Diploma or Transcripts to View email address on click.appcast.io within (7) calendar days from application submission.

• No, I do not select Option IV.

08

If you selected Option V, please describe at least two (2) years of experience in a health care setting with responsibility for performing patient access related work in the Emergency Department, Urgent Care or other walk-in registration, admitting, financial screening and eligibility verification, and scheduling area.Otherwise, please write "DOES NOT APPLY" or "N/A". It is the applicant's sole responsibility to complete this questionnaire completely, correctly, and accurately. Please do not use "see resume", this is not an acceptable response, and credit will not be given.EMPLOYER/COUNTY DEPARTMENT UNIT: PAYROLL TITLE: DATES OF EMPLOYMENT: FROM (mm/dd/yy) - TO (mm/dd/yy) NUMBER OF HOURS WORKED PER WEEK: NAME AND CONTACT NUMBER(S) OF DIRECT SUPERVISOR(S): COMPLETE DESCRIPTION OF DUTIES:

09

Are you proficient in American Sign Language (ASL)?

• Yes

• No

10

Do you have American Sign Language (ASL) certification? Note: Please attach a legible copy of your certificate to your application at the time of filing. If you are unable to attach your certificate, please email your certificate to View email address on click.appcast.io within seven (7) calendar days from application submission.

• Yes, I have attached ASL certification to my online application.

• Yes, I will email ASL certification to View email address on click.appcast.io within (7) calendar days from application submission.

• No, I do not have ASL certification.

11

Do you have a County American Sign Language (ASL) certification? Note: Please attach a legible copy of your certificate to your application at the time of filing. If you are unable to attach your certificate, please email your certificate to View email address on click.appcast.io within seven (7) calendar days from application submission.

• Yes, I have attached a County American Sign Language certification to my online application.

• Yes, I will email County American Sign Language certification to View email address on click.appcast.io within (7) calendar days from application submission.

• No, I do not have a County American Sign Language certification.

12

This is a reminder for you to check to ensure that you have attached your resume and that you have answered all of these supplemental questions completely and as directed.

• Acknowledge

Required Question

Employer

County of Los Angeles

Address

Los Angeles, California, 90010

Website

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