AVP, IT Programs & Governance

Position Summary Drives strategic program management, ensuring robust governance frameworks, creating and fostering a culture of literacy and integration. Oversees and assists with the development of the organizations Cybersecurity technology structures, IT Service Management (ITSM) program, and governance of Data, AI, and technology standards. Strategically aligns technology initiatives with business objectives to drive innovation and continuous improvement in technology practices. Primary Duties & Responsibilities Leadership: Provides leadership to create a high-performing, creative, and collaborative work environment. Develops a team of motivated, results-oriented individuals promoting cooperation among employees and other departments. Holds regular coaching and development discussions, and maintains awareness of each employee’s strengths, developmental needs, and career goals. Program Management Oversight: Leads and oversees enterprise technology program management activities across the organization. Ensures that programs are aligned with organizational priorities and executed successfully. Establishes program management standards, monitors program performance, identifies risks and dependencies, and provides reporting to support informed decision-making and successful delivery of programs. Governance Framework Implementation: Collaborates with leadership to develop, implement, and continuously improve governance frameworks supporting cybersecurity, information security, data governance, AI governance, IT Service Management (ITSM), and technology standards. Promotes governance practices that improve consistency, accountability, regulatory compliance, risk management, and operational effectiveness while advancing literacy and responsible use of organizational data and technology. Monitors emerging technologies and governance trends, providing recommendations that support organizational objectives and responsible innovation. Strategic Alignment and Innovation: Partners with leadership and business stakeholders to ensure technology programs and governance initiatives are aligned with organizational objectives. Drives innovation and continuous improvement in technology practices to enhance efficiency and effectiveness. Identifies and implements best practices and new technologies to support organizational goals. Data and AI Governance Leadership: Leads and matures the enterprise data and AI governance framework, including policies, standards, oversight, and risk-based AI use case evaluation using a recognized framework such as NIST AI RMF. Aligns governance with enterprise risk practices, advances organizational data and AI literacy, and keeps leadership informed of governance posture, emerging risks, and adoption progress. IT Service Management & Operational Excellence: Provides executive oversight for IT Service Management (ITSM), ensuring service delivery processes support operational excellence and exceptional member experiences. Oversees governance for incident, problem, change, configuration, knowledge, and asset management practices. Establishes meaningful operational KPIs and service metrics that measure technology performance and member satisfaction. Policy and Procedure Development: Establishes and enforces policies and procedures related to information security, AI, data management, and technology standards, ensuring adherence to best practices and regulatory requirements. Ensures adherence to best practices and regulatory requirements, updating policies as necessary to reflect changes in the regulatory environment. Cross-Functional Collaboration: Works collaboratively with technology teams, business units, and organizational leaders to ensure technology programs and governance initiatives support business needs and enterprise priorities. Facilitates communication, builds consensus among stakeholders, and promotes alignment across departments to achieve successful business outcomes. Supervisory Responsibility This position has direct and/or indirect supervisory responsibility. Education Bachelor's degree in information technology, computer science, business administration, or related field required. An equivalent combination of education and experience may be considered in lieu of a degree. Experience Minimum seven years of progressively responsible cross-functional experience in governance and program management within a technology environment. Five or more years leading enterprise technology governance, PMO, ITSM, or technology operations. Minimum three years’ experience in management/leadership role. Demonstrated experience developing governance frameworks, technology standards, and enterprise-wide operating models. Experience within a regulated industry, preferably financial services, strongly preferred. Skills, Job Knowledge & Abilities Strong understanding of IT Service Management (ITSM), cybersecurity, AI, and data governance including governance frameworks and regulatory compliance. Strong ability to lead cross-functional strategic initiatives involving executive stakeholders. Ability to stay abreast and knowledgeable of emerging technologies and industry trends. Ability to partner cross-functionally with other departments and various stakeholders, facilitate open exchange of ideas, and find common ground to ensure successful business outcomes. Possesses a comprehensive understanding of how teams, systems, and processes function and impact one another. Strategic Thinking and Alignment. Ability to think strategically and align technology initiatives with organizational goals, drive innovation and continuous improvement. Ability to distill complex issues and information into easily understood concepts and communications suitable for multiple levels of technical and non-technical audiences. Skilled facilitator. Requirements for all management positions Excellent team building, goal setting and problem-solving skills. Able to build effective teams that work collaboratively with others, and to do the same. Ability to effectively develop and motivate employees. Leads by example and exhibits leadership abilities that create a high-performing, creative, and collaborative work environment that supports business objectives while reflecting and advancing the organization's culture, vision, and values. Ability to interact effectively and professionally in group and individual settings and develop positive internal working relationships. Able to establish credibility and rapport, partner collaboratively, and work successfully with members and employees at all levels of the organization. Helps create an environment where people feel welcome, a sense of belonging, listened to and engaged. Strong written, verbal communication and interpersonal skills. Ability to establish and maintain positive and collaborative relationships throughout all levels of the organization. Ability to apply solid judgment, initiative, and tact in communications with members and staff. Maintains high standards in areas of security, accuracy, thoroughness, completeness and neatness of documentation, system input, correspondence, system upgrades and system testing. Able to maintain high levels of confidentiality. Strong organization, planning and prioritizations skills. Successful at balancing responsibilities to ensure completion by deadlines. Proficient in using personal computers, particularly Microsoft Office products such as Word and Excel. Must be technologically savvy, with the ability to quickly learn new systems and software applications. Flexibility to deal with unexpected events, and occasionally attend meetings and events that may occur outside of regularly scheduled work hours. #J-18808-Ljbffr CorSource