Customer Service Representative II

Overhead Door Corporation JobOverhead Door Corporation has three operational divisions – Access Systems Division (Overhead Door, Wayne Dalton, and TODCO plus our services arm, Creative Door and Wayne Dalton Sales & Service), The Genie®Company, and Horton Pedestrian Systems (Horton Automatics, Flex by Horton, Won-Door plus our services arm of Door Services) – all heralded as industry leaders.ResponsibilitiesResponsibilities:The CSR supports the service and installation departments.Answers telephone and direct calls to appropriate department.Processing incoming and outgoing parts.Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.Compare data entered with source documents to detect errors.Processes purchase orders.Take orders for residential install/service customers.Assist in scheduling and dispatching.Provides backup support for office staff.QualificationsSkills/Education:High School Diploma or GED.One to three years related experience or training; or equivalent combination of education and experience.Mathematical, Reasoning, and Language skills are required.Proficiency in Microsoft Office including Word and Excel.Job InfoJob Identification 4696Job Category Customer ServiceJob Schedule Full timeJob Shift DayLocations 6031 McDaniel Ln, Charlotte, NC, 28213, USBrand Wayne Dalton Sales and Service