Loan Officer Assistant

Be part of a team that's committed to making a difference. We believe in our work and our customers.

Position Location

Remote Type
Remote
Office Location (if not fully remote):
1 Main Street , Andover, Massachusetts 01810

Job Description

Loan Officer Assistant (LOA)

Position Type: Full-Time | In-Person or Hybrid preferred

Are you a mortgage professional who loves both the strategy of structuring a clean loan file and the energy of interacting with clients?

We are seeking a "sales-minded" Shared Loan Officer Assistant (LOA) to bridge the gap between sales generation and operational excellence.

In this role, you will manage active pipelines and handle file integrity for up to three high-producing Loan Officers. By filling critical operational gaps, you allow our sales team to focus on generating new business, while you act as a trusted, direct interface for new leads and customers.

What You'll Do:

• Interface directly with new leads and customers, providing an exceptional, sales-minded onboarding experience.
• Provide seamless "out of office" and PTO coverage for your assigned LOs as needed to keep business moving.
• Help drive sales generation through marketing support, networking assistance, and lead generation activities as directed by the LO.
• Assist with prospect file work, including full application reviews, loan file structuring, product identification/research, and scenario planning using corporate/branch resources.
• Request and review client documentation. Responsible for complex income calculations and file structure integrity.
• Clean and "scrub" files, obtain outstanding documentation, and submit complete, accurate loan packages to the Processing team following NNE standard procedures.
• Initiate and assist with some or all third-party order requests for active files.
• Oversee files currently with the Processing and Closing teams to ensure everything moves smoothly to close according to strict branch standards.
• Proactively manage the LOs' active pipelines and conduct regular, formal pipeline review meetings with your paired LOs.
• Assist with rate locks, rate negotiations, pricing, and concessions (must be licensed or fully willing to obtain licensing immediately upon hire).
• Complete and submit OSW forms to NNE Ops. Your files will be subject to direct oversight and file quality audits by the Branch Production Manager to ensure top-tier quality control.
• Attend and actively participate in NNEOps trainings and meetings.

What We Are Looking For:

• Proven background as an LOA, processor, or similar role within the mortgage space.
• A unique blend of a "sales-minded" personality with a rigid, detail-oriented operational skillset.
• Already licensed, or highly motivated and willing to obtain your mortgage loan originator license quickly.
• Availability to occasionally assist clients or support the pipeline outside of standard business hours, including evenings or weekends, as business flow requires.
• High organizational skills to juggle competing priorities across 2 to 3 different Loan Officers.

Compensation & Benefits:

• Starting Base Salary: $48,000 - $50,000. Please note: Final base salary determination will be made following the interview process, based on the candidate's qualifications, alongside a review of localized branch affordability, budget availability, and overall Profit & Loss (P&L) performance.
• Additional incentive payout: typically structured as basis points (BPS) or a per-file bonus-paid directly based on LO production.
• Total Expected Compensation: $65,000 - $75,000+ in your first year.

Fairway Home Mortgage, founded in 1996, is a nationwide leader in the mortgage industry. Customer service is at the heart of everything we do. We deliver personalized loan solutions with some of the fastest turn times in the industry. Our mission is to act as trusted advisors, guiding clients through every step of the mortgage process to exceed expectations and ensure satisfaction.

Our culture promotes innovation, growth, and collaboration, offering exciting career paths and professional development. Whether you're starting out or advancing your career, Fairway is a place where your skills and ambitions can thrive.

Current Employees: Head to the Fairway Careers Hub in Workday for internal job openings.

We post some job openings internally for our employees and others externally for the general public. If you cannot find the perfect role right now, do not hesitate to contact the Careers Team at View email address on click.appcast.io. We can answer any questions and keep you updated on future opportunities.

View our E-Verify and Right to Work notices HERE.

Important Notice to Job Seekers! We've been made aware of fraudulent messages falsely claiming to be from Fairway recruiters, including links to assessments. These are not legitimate and are not affiliated with Fairway Independent Mortgage Corporation. We're working with our Information Security team to address this issue. Thank you for your vigilance and continued interest in joining Fairway! All official communication will come from verified Fairway email addresses or our official LinkedIn page. If you receive a suspicious message, please do not click any links and notify us.