Engagement Manager

Job Description

Job Description

Engagement Manager / Client Partner – INSPYR Solutions Professional Services

INSPYR Professional Services partners with its current / prospective clients to deliver their most strategic initiatives, by delivering consulting expertise in the technology practice areas of: Application Services, Data & Analytics, Enterprise Applications, Cloud & Infrastructure, Quality Engineering, and Project Management.

We are looking for a full-time Engagement Manager to join our team that can effectively manage a strategic existing client partnership with INSPYR Professional Services. This position will entail meeting with our client regularly to ensure the program of INSPYR consultants is running successfully and that INSPYR, through our consultants on assignment and deep practice areas, is delivering the value that is expected of them to complete their most strategic initiatives. The individual in this role will wear multiple hats; be able to work at a high-level to understand a clients’ program and or team’s goals, schedule as it pertains to our team’s delivery, and must haves for a successful engagement. This individual will also be an escalation point to quarterback / triage / resolve client engagement issues with the appropriate leadership within INSPYR Solutions.

Responsibilities - What you'll be doing: 

• Kick off client engagements and own the transition from the sales team to the delivery of consulting services.
• Prepare our consultants for the engagement by ensuring they understand and know how to tap into the support they have in the practices.
• Hold consultant assignment orientation meetings where SOW scope will be reviewed & communicated.
• Be the point person in an escalation of client issues or requests; pull in the correct team members to resolve.
• Regular client check-ins to ensure clients are happy with our consultants, delivery is moving as client is expecting, and outcome of engagements will result in increased business.
• Regular client meetings to ensure progress is being made and to ensure consultant extensions and ends are managed.
• Maintain budget financials for the strategic client program broken down into workstreams per their requirements, status reports for client assignments where necessary, and be able to provide reporting per requests by partnering with our back-office team.
• Drive additional business opportunity through understanding the client’s initiatives and partner with the Sales team in delivering additional consultants.

 

General Qualifications - About You

• Demonstrated self-starter, a fire in your belly, and a no-quit attitude
• Ability to excel in a fast-paced changing environment, and take the initiative to understand the clients’ current initiatives state, be persuasive that our expertise can assist getting them to their future state citing past success
• Strong problem-solving skills
• Good project management and planning skills
• Background in Supply Chain Management
• Ability to communicate clearly and effectively with different internal stakeholders
• Very knowledgeable about our practice areas and technology specializations.
• Ability to learn new practice areas and technologies as required to support the sales team and the strategic client environment.
• Established problem solver to meet customer challenges and needs
• Good understanding of how Software is built from first meeting to rolled out product
• Exceptional presentation skills
• Excellent verbal communication

 

Education & Experience

• 10+ years of experience with Information Technology projects, preferably in a consulting capacity
• Demonstrated knowledge of practice areas like ours
• Demonstrated knowledge of project team structures, SDLC, Agile (plus) and the roles required to deliver professional services
• Bachelor of Science preferred