Business Development Coordinator

About HungryPanda｜关于 HungryPanda

Headquartered in London, HungryPanda is a leading local lifestyle and food delivery platform serving overseas Chinese communities. Since launching in 2017, we have expanded across multiple countries, connecting customers with authentic Chinese cuisine, Asian groceries, and local services.

熊猫外卖总部位于伦敦，是面向海外华人社区的本地生活及外卖平台。自 2017 年成立以来，业务已拓展至多个国家，通过外卖、新零售、即时配送及相关本地服务，为用户连接正宗中餐、亚洲食品与本地生活服务。

Our Vision｜我们的愿景

We aim to become a leading global platform that supports the growth of the overseas Chinese food industry and connects Chinese cuisine with everyone who enjoys it.

我们致力于成为全球领先的平台，推动海外中餐产业发展，并让更多喜爱中餐的人能够接触和享受中华美食。

Our Mission｜我们的使命

We connect merchants and customers through our digital platform and delivery network. By strengthening the overseas Chinese food industry’s end-to-end ecosystem, we help improve efficiency, support sustainable growth, and bring Chinese cuisine to a wider audience.

我们通过数字化平台和配送网络连接商家与消费者，并持续完善海外中餐产业的端到端服务生态，提升行业效率，支持业务稳健增长，让中华美食走进更多人的生活。

About the Role｜职位介绍

We are looking for a hands-on, customer-focused Local Operations Associate to support business growth across an assigned area. You will work closely with local merchants and internal teams to improve merchant performance, grow orders and users, and deliver a reliable customer experience. This is a part-time role suited to someone who understands local communities and enjoys turning operational insights into practical improvements.

我们正在寻找一位注重用户体验、执行力强的本地运营专员，负责支持指定区域的业务发展。你将与本地商家及内部团队紧密合作，提升商家经营表现，推动订单和用户增长，并持续改善用户体验。该岗位为兼职，适合熟悉本地社区、善于发现运营机会并能推动实际改进的人选。

Key Responsibilities｜工作职责

Local Business and User Growth｜区域业务与用户增长

Monitor business performance across your assigned area, with a focus on merchant order growth, user growth, and customer experience.

关注所负责区域的业务表现，重点推动商家订单增长、用户增长和用户体验提升。

Review local market conditions and customer needs to identify opportunities, develop practical operating plans, and follow through on execution.

结合当地市场情况和用户需求，发现业务机会，制定切实可行的区域运营方案，并推动落地执行。

Merchant Operations｜商家运营

Work with existing merchant partners to improve day-to-day operations and strengthen the fundamentals that support sustainable growth, including customer experience, user mix, promotional activities, and local marketing.

与现有合作商家保持紧密沟通，持续优化日常经营及业务增长基础，包括用户结构、用户体验、营销活动和本地推广。

Understand customer needs across different neighborhoods, product categories, and dayparts, and share recommendations that can improve merchant performance.

结合不同商圈、品类及消费时段的用户需求，提出有助于提升商家经营表现的优化建议。

Build trusted working relationships with merchants, understand their operational needs, and coordinate follow-up with relevant internal teams.

与商家建立良好的合作关系，了解其经营需求，并协调相关内部团队跟进解决。

Cross-Functional Collaboration｜跨团队协作

Partner with Marketing, Delivery, and other internal teams to coordinate local initiatives and support healthy, sustainable business growth.

与市场、配送及其他内部团队协作，统筹本地运营事项，推动区域业务持续、稳健发展。

Share local market feedback, operational observations, and customer insights with the broader team to inform ongoing improvements.

及时向团队反馈本地市场动态、运营情况及用户需求，为业务优化提供参考。

Qualifications｜任职要求

Fluent Mandarin is required for day-to-day communication with merchants, customers, and internal teams.

普通话流利为必需条件 ，能够使用普通话与商家、用户及内部团队进行日常沟通。

Strong attention to detail, with a careful and reliable approach to day-to-day work.

做事认真严谨，注重细节，能够可靠地完成日常工作。

Comfortable working with numbers and able to recognize trends in business performance and local market activity.

具备良好的数据敏感度和市场感知力，能够从业务表现和市场动态中发现趋势。

Strong communication and coordination skills, with the ability to work effectively with merchants and cross-functional teams.

具备良好的沟通协调能力，能够与商家及不同职能团队高效合作。

Customer-focused, with the ability to consider different user perspectives and turn insights into practical operational suggestions.

具备较强的用户意识，能够从不同用户角度思考问题，并将观察转化为切实可行的运营建议。

Experience in merchant operations, managed services, local marketing, or a related field is preferred.

有商家运营、代运营、本地市场运营或相关工作经验者优先。

An interest in food and Chinese cuisine, and a curiosity about local communities, are highly valued.

热爱美食和中餐，并对本地社区及消费需求保持好奇与关注。