Guest Services

The Roof at Ponce City Market

Location: Skyline Park at Ponce City Market - Atlanta, GA
Position Type: Part-Time / Seasonal
Reports To: Operations Manager

Position Summary

Skyline Park is seeking energetic, friendly, and guest-focused individuals to join our Guest Services Team. As a Guest Services Team Member, you will be responsible for creating memorable experiences by welcoming guests, providing exceptional customer service, assisting with attractions and activities, handling transactions, and ensuring a safe and enjoyable environment for all visitors.

This role is ideal for individuals who enjoy working in a fast-paced entertainment environment and take pride in delivering outstanding hospitality.

Essential Duties & Responsibilities

Greet guests with a positive and welcoming attitude.
Provide information about attractions, activities, promotions, and special events.
Assist guests with ticket purchases, reservations, and check-in procedures.
Operate point-of-sale (POS) systems and accurately handle cash and credit card transactions.
Monitor attractions and recreational areas to ensure guest safety and adherence to park policies.
Respond promptly and professionally to guest questions, concerns, and service recovery situations.
Maintain the cleanliness and organization of guest-facing areas.
Assist with event setup, execution, and breakdown when needed.
Conduct opening, operational, and closing procedures as assigned.
Work collaboratively with team members and other departments to ensure smooth daily operations.
Uphold Skyline Park's standards of hospitality, safety, and professionalism.
Follow all company policies, procedures, and safety guidelines.

Qualifications & Experience

Required

Minimum 18 years of age.
High school diploma or equivalent.
Excellent communication and interpersonal skills.
Ability to provide exceptional customer service in a high-volume environment.
Ability to stand, walk, and remain active for extended periods.
Availability to work evenings, weekends, holidays, and special events.

Preferred

Previous experience in hospitality, guest services, entertainment venues, restaurants, hotels, attractions, or customer-facing roles.
Experience operating POS systems and handling cash transactions.
Experience working in a fast-paced environment with high guest interaction.
Knowledge of entertainment, tourism, or recreational venue operations.

Skills & Competencies

Outstanding customer service mindset
Professional appearance and demeanor
Strong problem-solving abilities
Ability to remain calm under pressure
Dependable and punctual
Team-oriented attitude
Attention to detail
Ability to multitask effectively

Physical Requirements

Ability to stand and walk for extended periods.
Ability to lift and carry up to 25 pounds.
Ability to work both indoors and outdoors in varying weather conditions.
Ability to safely navigate stairs and elevated areas.

Why Join Skyline Park?

Fun and energetic work environment
Flexible scheduling opportunities
Employee discounts and perks
Opportunity to work on special events and seasonal activations
Build valuable hospitality and customer service experience
Be part of creating memorable guest experiences in one of Atlanta's premier entertainment destinations

Park Operating Hours:

Sunday 11a-9p

Mon-Thurs 3p-10p

Fri 3p-Midnight

Saturday 11a-Midnight

Skyline Park is an equal opportunity employer and welcomes applicants from diverse backgrounds and experiences.

Apply

Vacancy posted 2 days ago

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