Guest Services

Location: Skyline Park at Ponce City Market - Atlanta, GA
Position Type: Part-Time / Seasonal
Reports To: Operations Manager

Position Summary

Skyline Park is seeking energetic, friendly, and guest-focused individuals to join our Guest Services Team. As a Guest Services Team Member, you will be responsible for creating memorable experiences by welcoming guests, providing exceptional customer service, assisting with attractions and activities, handling transactions, and ensuring a safe and enjoyable environment for all visitors.

This role is ideal for individuals who enjoy working in a fast-paced entertainment environment and take pride in delivering outstanding hospitality.

Essential Duties & Responsibilities

• Greet guests with a positive and welcoming attitude.
• Provide information about attractions, activities, promotions, and special events.
• Assist guests with ticket purchases, reservations, and check-in procedures.
• Operate point-of-sale (POS) systems and accurately handle cash and credit card transactions.
• Monitor attractions and recreational areas to ensure guest safety and adherence to park policies.
• Respond promptly and professionally to guest questions, concerns, and service recovery situations.
• Maintain the cleanliness and organization of guest-facing areas.
• Assist with event setup, execution, and breakdown when needed.
• Conduct opening, operational, and closing procedures as assigned.
• Work collaboratively with team members and other departments to ensure smooth daily operations.
• Uphold Skyline Park's standards of hospitality, safety, and professionalism.
• Follow all company policies, procedures, and safety guidelines.

Qualifications & Experience

Required

• Minimum 18 years of age.
• High school diploma or equivalent.
• Excellent communication and interpersonal skills.
• Ability to provide exceptional customer service in a high-volume environment.
• Ability to stand, walk, and remain active for extended periods.
• Availability to work evenings, weekends, holidays, and special events.

Preferred

• Previous experience in hospitality, guest services, entertainment venues, restaurants, hotels, attractions, or customer-facing roles.
• Experience operating POS systems and handling cash transactions.
• Experience working in a fast-paced environment with high guest interaction.
• Knowledge of entertainment, tourism, or recreational venue operations.

Skills & Competencies

• Outstanding customer service mindset
• Professional appearance and demeanor
• Strong problem-solving abilities
• Ability to remain calm under pressure
• Dependable and punctual
• Team-oriented attitude
• Attention to detail
• Ability to multitask effectively

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 25 pounds.
• Ability to work both indoors and outdoors in varying weather conditions.
• Ability to safely navigate stairs and elevated areas.

Why Join Skyline Park?

• Fun and energetic work environment
• Flexible scheduling opportunities
• Employee discounts and perks
• Opportunity to work on special events and seasonal activations
• Build valuable hospitality and customer service experience
• Be part of creating memorable guest experiences in one of Atlanta's premier entertainment destinations

Park Operating Hours:


Sunday 11a-9p

Mon-Thurs 3p-10p

Fri 3p-Midnight

Saturday 11a-Midnight

Skyline Park is an equal opportunity employer and welcomes applicants from diverse backgrounds and experiences.