Sales Floor Lead- Ann Arbor, Michigan

Job Description

Job Description

Ready to elevate your career path to a new all-time high?

JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.

Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.

Does this spark your interest? If so, we'd love to hear from you!

What we are looking for:

The Floor Lead is responsible for all the retail representative duties and responsibilities including interacting with, educating, and advising customers face-to-face and by phone, assisting with inventory and cash management as well as interacting with local service providers. The Floor Lead will be cross-trained in all order fulfillment activities which includes preparing orders, entering product information, etc. Additionally, the Floor Lead will assist the General Manager and Assistant Manager with other duties as needed.

Job Duties

• Assesses the needs of each customer, provides appropriate product knowledge, and conducts each transaction with accuracy and efficiency
• Ability to use suggestive selling strategies and must be able and willing to upsell all customers
• Ability to take constructive criticism and be coached by upper management
• Assist with inventory tasks when needed
• Works scheduled shifts and follows the company's attendance policy
• Follows all safety and CRA rules policies
• Promoting the perks of being a JARS customer (Loyalty Program, Referrals, etc.)
• Records transactions accurately in the POS, uses appropriate log in, and ensures the accuracy of assigned cash drawer
• Performs opening and closing duties as needed (key-holder status)
• Escalates customer issues to upper management when appropriate
• Maintains a positive, caring attitude, and treats both customer and co-workers with respect
• Maintains neatness, cleanliness, and organization of the sales floor
• Fills in when short-staffed and is willing to be cross-trained
• Follows and integrates JARS company policies and procedures with on-the-job interactions, tasks, and behaviors
• Listens and responds to customer and coworker needs/requests appropriately and timely

Requirements

• Minimum 2 years of customer service experience working within in a retail, sales and/or hospitality environment
• Acquired knowledge of cannabis strains and applications
• Cannabis industry and/or health industry experience highly desirable
• Exceptional interpersonal, communication and customer service skills
• Uses basic math skills
• Must be 21 years of age or older
• High school diploma or General Education Diploma (GED) is required
• Must be willing to submit to a background check

Work Atmosphere/Physical Demands

• Requires prolonged standing and some bending, stooping, and stretching
• Ability to operate a computer, POS system and other office equipment
• Moving up to 30 pounds on occasion
• Work will generally be performed in a fast-paced retail cannabis dispensary
• Involves frequent contact with patients and staff
• Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion

Employee Benefits

• Free Employee Assistance Program
• Health, Dental & Vision Insurance (full-time employees only)
• 401(k) Plan
• Paid Sick Leave
• Employee Discount
• Monthly Bonus Incentives
• Internal Growth Opportunities

JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business