Hospitality Operations Specialist

Job Description

Job Description

Our experience farm, hiddenvalleyorchards.com, is a community destination in the fall for pumpkin picking, great food and beverage, family activities, and authentic, high quality retail. We are a farm first, but a hospitality venue just as much - welcoming thousands of visitors each fall. The experience of our guests and associates is of paramount importance.

We are recruiting for a PART TIME, seasonal Hospitality Operations Specialist to help lead key areas of the farm to ensure guests have a safe, clean, and enjoyable experience - and get the best of what we have to offer. Competitive compensation will be $25+ per hour.

Responsibilities

Leadership & Daily Operations

• Serve as the day-to-day operational leader for areas that may include retail, food & beverage, or activities
• Provide direction, coaching, and support to team members throughout each shift.
• Conduct opening, mid-day, and closing walkthroughs to ensure all areas meet cleanliness, safety, and presentation standards.
• Ensure employees are following SOPs, safety guidelines, and company policies consistently.
• Jump in to perform work directly where necessary.
• Assist with training new team members, providing hands-on coaching and feedback.
• Lead by example through professionalism, accountability, and a guest-first mindset.

Guest Experience

• Resolve guest concerns or complaints promptly, professionally, and with a hospitality-first approach.
• Create memorable guest interactions by anticipating needs and exceeding expectations.
• Ensure all attractions are operating safely, efficiently, and with exceptional guest service.
• Manage sampling and guest education on our products
• Monitor guest flow throughout the property and make adjustments to reduce congestion and wait times.
• Encourage team members to actively engage with guests rather than simply supervising attractions.

Safety & Compliance

• Perform routine inspections.
• Document and communicate maintenance, safety, or operational concerns to management.
• Respond appropriately to guest or employee incidents and complete necessary documentation.
• Verify attractions remain compliant with operational and safety standards throughout the day.

Property & Facility Management

• Oversee cleanliness and appearance of guest areas, walkways, restrooms, seating areas, and activity spaces.
• Coordinate minor maintenance needs and communicate larger repair requests.
• Ensure supplies, equipment, and activity materials are stocked and organized.

Requirements

Experience

• Proven experience in leadership at a restaurant, theme park, or hospitality group - or a long term background in education
• Strong organizational and communication skills.
• Food service experience
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Excellent time management skills and the ability to work collaboratively in a team setting.
• Commitment to quality, cleanliness, and great customer service.
• Ability to work weekends, holidays, and peak seasonal hours.
• Excellent communication skills to interact with guests and provide a true farm-to-plate experience.

Abilities

• Lifting, pushing, pulling and carrying
• Bending/kneeling: Regular bending to lift items and supplies. Periodic kneeling.
• Mobility: Full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day.
• Continuous standing: During preparation, during service hours or during expediting, usually all day.
• Hearing: Must have moderate hearing to hear equipment timers and communicate with other staff.
• Vision: Must have excellent vision to see that product is prepared appropriately.

Competencies

• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Compassion: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
• Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
• Interpersonal Skills: Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.

Benefits

• $20 to $30 an hour
• Weekend availability
• Leadership opportunity in a growing experience farm.
• Fun, energetic team environment.
• The chance to create memorable experiences for thousands of guests each season.