Service Advisor| Service Writer

Job Description

Job Description

Automotive Service Advisor

Earn $80K–$110K+ Depending on Experience | Family-Owned Dealership | Growth Opportunity

Service Advisor 

We are seeking a results-driven Service Advisor  for our Faricy Automotive  Dealership in Colorado Springs, CO. The Service Advisor plays a key role in delivering exceptional customer experience while supporting service department performance and revenue goals. This position is responsible for greeting customers, identifying vehicle service needs, and recommending appropriate maintenance and repairs.

Pay is commission based - $80,000 - $110,000 Depending on Experience

Key Responsibilities:

• Greet customers and perform walk-around vehicle inspections
• Create accurate repair orders and service estimates
• Clearly explain services, timelines, and costs
• Recommend maintenance based on manufacturer guidelines
• Communicate with customers throughout the service process
• Coordinate with technicians to ensure efficient workflow
• Review completed work and invoices with customers at pickup
• Handle customer concerns with professionalism and urgency
• Maintain organized service records and documentation

We offer a comprehensive benefits package , including:

• 401(k) with company matching
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• PTO, Holiday pay and Sick leave
• Employee discounts

What You'll Do

As a Service Advisor , you’ll be the key connection between our customers and our service team.

Responsibilities include:

• Greeting customers and understanding their service needs
• Listening to concerns and documenting vehicle issues accurately
• Communicating technician findings and service recommendations
• Scheduling appointments and managing service timelines
• Keeping customers updated on repair progress
• Educating customers on recommended maintenance services
• Recommending additional services when appropriate
• Coordinating with technicians to ensure efficient repairs
• Delivering an exceptional customer experience every time

What We're Looking For

Successful candidates will have:

• Previous Service Advisor or automotive service experience
• Knowledge of common automotive repairs and maintenance (oil changes, brakes, shocks, struts, etc.)
• Strong communication and customer service skills
• Ability to multitask in a fast-paced dealership environment
• Confidence in explaining and recommending services to customers
• Familiarity with dealership operations and service processes

If you’re passionate about automotive service and delivering exceptional customer experiences , we want to hear from you.

Apply today and become part of the Faricy Automotive team!