Customer Service Program Lead - CBM & Cost Modeling
i360technologies, Inc.
i360technologies, Inc. seeks a CSP Team Lead to manage the day-to-day operations of the contractor team supporting ICE OFM's Customer Service Program in Washington. You will serve as senior technical authority for the CBM and oversee monthly/quarterly/annual cycles, reporting, and cost-per-invoice analyses. Responsibilities include leading cross-functional teams, maintaining the Master IPP, updating cost models, conducting variance analysis, and preparing training on CBM tools and data #J-18808-Ljbffr i360technologies, Inc.
- ...agencies. i360 is hiring a CSP Team Lead (Customer Service Program) responsible for the day-to-day operational... ...authority for the Customer Billing Model (CBM). The Team Lead directs the monthly,... ...produces customer activity reports, cost-per-invoice calculations, and FASS...SuggestedPermanent employmentContract workTemporary workFor contractorsVisa sponsorship
$148.7k - $201.2k
...10559368 | Amazon.com Services LLC Customer experience is at the heart... ...operated, reactive model into an AI-native... ...for a Senior Technical Program Manager who can drive... ...project execution and lead efficient delivery of... ...company to analyze the cost/benefit of project selection...SuggestedFlexible hours$129.5k - $207k
...Description:The Senior Program Manager, VOC (Voice of Customer) is responsible for leading high-impact... ...mentoring others and modeling a culture of continuous... ...scalability and self-service capabilities.Build and... ...customer experience, and cost-effectiveness.What you...SuggestedLocal areaFlexible hoursShift work$148.7k - $201.2k
The Customer Experience Improvement (CXI) Product... ..., products, and services. We build the... ...elimination lifecycle: ML models that detect... ...looking for a Technical Program Manager who can... ...execution and lead efficient delivery... ...company to analyze the cost/benefit of project...SuggestedFlexible hours$177k - $239.4k
Customer experience is at the heart of all we do at Amazon, as we strive... ...company. Amazon Customer Service (CS) is at the forefront of customer... ...seeking a Principal Technical Program Manager to own the strategic... ...is to transform CS from a cost center into a growth driver by...SuggestedFlexible hours$130k - $185k
..., and operational models that enable 200+ ABM... ...account-targeted programs. We own the end-to... ...time on strategic customer impact.We are... ...3P Digital Shared Services program — currently... ...marketers, Geo ABM leads, Industry teams, and... ...marketer satisfaction, cost efficiency). Use...Local areaFlexible hours- Now Brewing - program lead - Facilities Standards! #tobeapartnerFrom the... ...and are guided by their service to others.As a facilities standards... ..., utilization, and cost trends to identify opportunities... ...technologies, services, and operating models that enhance the Starbucks...Temporary workLocal area
$177k - $239.4k
...Principal Technical Program Manager, Amazon Customer Service Job ID: 10537501 | Amazon.com Services LLC... ...Technical Program Manager (TPM) to lead our most complex, cross-cutting strategic... .... This involves complex science modelling, LLM based intent prediction and integration...Flexible hours$95.4k - $163.2k
...translate complex customer and operational metrics... ...in the Customer Service Network Solutions... ...experience and cost-to-serve performance... ...plans, leading to cost improvements... ...the products and programs launched, a signal... ...timely financial models, analysis, and recommendations...WorldwideFlexible hours$115.6k - $160k
Network Solutions is at the center of how Amazon's Customer Service (CS) network operates - and we're looking for a Senior Program Manager who will help shape what it feels like... ...a place where people do their best work- Lead change management efforts across the organization...ApprenticeshipFlexible hours- Century Distribution Systems, Inc. in Seattle, WA seeks a Program Manager Customer Success to drive strategic value for clients by leveraging Century... ...VIZIV and related modules to deliver a superior logistics service. The role emphasizes leadership, account ownership, and...
$148.7k - $201.2k
We are hiring a Senior Technical Program Manager within the Associate Experience (AE) organization to drive the delivery and execution of CSALT (Customer Service Abstraction Layer Technologies) — Amazon Customer Service's standardized GraphQL data platform that provides...Flexible hours$148.7k - $201.2k
Amazon Customer Service is reimagining the associate experience from the ground up. We're building a future where every associate—from... ...as individuals.Network Solutions is seeking a Technical Program Manager to lead program execution orchestration for the Associate Journey...Flexible hours- ...experts to help the world’s leading companies solve their... ...large‑scale capital programs ($100M+), with direct accountability... ..., forecasting, and customer relationship management... ...authority over scope, cost, schedule, and margin.... ...risk within a DB/EPC model, using technical...Full timeFlexible hours
- NRG Energy's Vivint Smart Home division is hiring a Senior Program Manager, Customer Validation to shape how products prove readiness before launch. You will own validation strategies, define cohorts, and oversee surveys and in-lab testing to deliver evidence-backed decisions...
$148.7k - $201.2k
As a Sr. Technical Program Manager for Amazon Customer Service (CS) Social, you'll orchestrate the programs that make social customer service possible at... ...solutions are delivered on time and to the right quality bar- Lead cross-functional collaboration across engineering,...WorldwideFlexible hoursDay shift$210k - $256.67k
...digital ERP solutions and services. Our ERP services, covering... ...The RoleWe are looking for Program Director, to lead a large & complex multi pillar... ...for a North America based customer with proven experience and... ...outcome‑focused governance models, Clear decision rights across...Full timeTemporary work- ...community, but around the world. In the role of Transmission Line EPC Program Lead, we’ll count on you to:Assume leadership responsibility for... ...or construction partnersFamiliarity with alternative delivery models (EPC, P3, DBFOM)Experience working within a Program Management...Contract workFor contractorsWork at office
$148.7k - $201.2k
...over 15 years, Amazon Web Services (AWS) has been the... ...s global environmental programs — defining risk management... ...development, and lead cross-regional execution... ...equipment that ensure our customers have continual access to... ...at the lowest possible cost for our customers. And...For contractorsWorldwideFlexible hours- ...searching for an Industrial Wastewater (IWW) Program Lead - Oil, Gas, and Chemicals Practice.... ...:Lead Business Development of IWW Services for our Oil, Gas, and Chemicals Practice... ...annually.Preferred Qualifications Process modeling experience.Existing relationships with...For contractors
$142k - $214k
...to Bitmoji, Saturn, and other digital services.We are looking for a Lead, Program Management to join Snap Inc.’s global Small and Medium Customers (SMC) organization. This role will join... ...forwardDesign and implement operating models that predictably deliver against...Full timeLive inWork at officeLocal area$214.1k - $289.7k
...this by accelerating our customers' businesses through... ....The AWS Certification Program Leader drives the strategy... ...emerging psychometric models to move beyond point-in... ...execution and recertification.Lead global delivery of AWS... ....Why AWS Amazon Web Services (AWS) is the world's...WorldwideFlexible hours- ...Microsoft Cloud Solution Provider (CSP) Global Program Lead to manage Avanade’s Global CSP Office.... ...help drive revenue growth and enhance customer satisfaction. Join us to make a... ...Microsoft resale to pursue business plans and models that support and promote Avanade’s strategic...Work at office
- Salvation Army Eastside Corps in Bellevue, WA is seeking a full-time Meal Program Coordinator to organize the meal program, manage volunteers, and oversee kitchen operations. You will interact with volunteers and meal providers via face-to-face, phone, and email interactions...Full time
- Camp Fire Central Puget Sound’s Community Programs Coordinators in Seattle, WA lead school-year and summer activities, manage day camp operations, logistics, and events, and coordinate volunteers and seasonal staff under the Community Programs Director. Two coordinators...Summer workSeasonal work
$143.4k - $216.9k
...humans with agents drive customer success together. Here... ...career at the company leading workforce... ...About the roleThe Senior Program Manager plays a meaningful... ...Managers to design Delivery models that best suit the... ...Technology and other shared services teams to appropriately...Full timeShift work$81k - $176k
...vision plan all at no cost for employee... ...Employee Assistance Program. Retirement Plans:... ...and twelve years of service. Employees at the... ...Program Manager leads, manages and administers... ...responses to customer comments or inquiries... .... Champions and models Sound Transit's...Full timeContract workFor contractorsWork at officeLocal area$145.9k - $234.2k
...seeking a Senior Technical Program Manager (TPM) to drive... ..., schedule, scope, and cost Measure program success... .... Own the operating model for AI enablement programs... ...culture of continuous service improvement and service... ...aspired to build the leading mRNA technology platform...Permanent employmentFull timeWork at officeWork from home- Summer Search Seattle is seeking a Program Operations Coordinator to oversee the behind-the-scenes operations that enable high-quality programming for participants. The role focuses on recruiting new participants and coordinating meaningful summer experiences, reporting...Summer work
$52k - $55k
The Community Programs Coordinators lead and implement Camp Fire Central Puget Sound’s community program and day camp operations, including... ...and program staff. Inventory tracking Troubleshooting and customer service Collaborate with Registration Team to execute...Full timeTemporary workPart timeSummer workSeasonal workImmediate startLong distanceShift work
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