Back of House Supervisor - Lake Norman

Pet Paradise is looking for “pet people” with leadership experience and growth potential to fill our open Resort Supervisor position. Starting Rate: $16.50/hour ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date) Perks and Benefits Opportunity for ADVANCEMENT! Unleashed Leadership Academy, hands‑on leadership training, Supervisor and Assistant Manager opportunities companywide Dog Training Academy, scholarship to become a certified Dog Trainer (Canine Behavior Specialist) Grooming Academy, scholarship to become a certified Professional Pet Groomer Complimentary Pet Day Camp – Bring your dog with you to work 30 Days of Complimentary Pet Boarding (non-holidays) On-demand pay with DailyPay Discounted Veterinary Care and Grooming Services (per location) Dog/Cat Adoption Assistance Fitness Reimbursement Paid Time Off (both full‑time and part‑time status) 401(k) Savings Plan with Company Match Health, Dental and Vision Insurance (full‑time status) Employee Assistance Program (EAP) with added mental health benefit, available to all employees Essential Functions of Our Resort Supervisor Providing direct supervision of Resort Associates and Playtime Coordinators, including leading, training, and coaching based on company standards, policies, and guidelines. Assisting the management team with training employees, assigning and directing work, coaching, and conducting employee performance reviews. Reporting and documenting potential hazards or behavioral problems involving guests or employees to the management team. Maintaining cleanliness of suites and guest areas, feeding, exercising, and providing daily care for all guests. Assisting new and existing team members in completing required LMS courses and training guides. Performing additional duties as required by the management team. Qualifications to Be a Resort Supervisor Position requires a considerable amount of physical labor, including pet handling, walking, cleaning, and maintenance of suites. Strong organizational, cash management, and sales skills. Prior supervisory experience highly preferred. Comfortable leading by example, including hands‑on task management. Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs. Exceptional communication and interpersonal skills. Flexibility to resort schedule needs, including days, nights, weekends, holidays, and peak times. Valid driver’s license and ability to pass a criminal background check. Education and Experience High school diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience. Equal Opportunity Employer Statement WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER. Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin. The characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. #J-18808-Ljbffr Pet Paradise