Communications Technician (Police Dispatcher)

Job Summary The Communications Technician performs police department dispatch duties to include operating MultiAgency Radio Communications (MARCS) radios, computer-aided dispatch (CAD), security cameras and public safety systems. Receives and responds to calls for service generated from telephone calls, system alarms, and customer interaction. Subject to call-in (24) twenty-four hours a day (7) seven days a week. An employee assigned to this classification works on one of three shifts and may be required to work holidays or evenings outside of scheduled workday. Works varied shifts as assigned and may be required to work overtime. Essential Job Functions Dispatch Operates Computer Aided Dispatch (CAD) and MARCS radios. Receives and responds to calls for service generated from telephone calls, system alarms, and customer interaction. Enters necessary information in the CAD and dispatches appropriate personnel. Receives and transmits messages to law enforcement officers, emergency squads, fire departments, and other personnel. Monitors radio messages and logs incoming and outgoing calls in CAD, and provides continued communications as needed. Accesses and utilizes various law enforcement and college databases and information systems to retrieve, enter, or verify information. Operates and monitors safety systems to include fire safety and electronic access alarm systems, security cameras, Public Address (PA) system, and campus emergency notification system. Provides customer service to students, faculty, staff, administrators, and visitors of the College. Accepts, logs, retrieves, and returns lost and found property. Receives, resolves, or forwards complaints when reported to the police department. Takes and forwards messages to police personnel. Administrative Keeps complete and accurate records and documentation. Complies with Law Enforcement Automated Data System (LEADS) and the Ohio Law Enforcement Gateway (OHLEG) rules and regulations and assists with LEADS and OHLEG audits. Maintains confidentiality of sensitive information. Community Engagement Collaborates with other campus and non-campus partners to identify and develop solutions to safety and security issues. Participates in various campus events and activities that promote campus safety. Engages in public contact via telephone, e-mail, or in-person to take complaints, answer inquiries and provide assistance. Culture of Respect Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community. Additional Duties & Responsibilities Assists other college departments and personnel during peak times and special events that serve the college. May assist persons with mobility or other impairments. Works assigned schedule and exhibits regular and predictable attendance. May be required to work weekends, holidays, or hours outside of the scheduled workday. Minimum Education and Experience Required High School Diploma or GED. An appropriate combination of education, training, coursework and experience may qualify a candidate. Licenses and Certifications State Motor Vehicle Operator’s License or demonstrable ability to gain access to work site(s). Applicants must also have the ability to obtain and maintain required certifications: Dispatching Certification; LEADS Certification. CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment. #J-18808-Ljbffr