Call Center Services Agent I

Call Center Services Agent I

Location: ORNL FCU Headquarters

Address: 221 S Rutgers Ave, Oak Ridge, TN 37830

Job Description: To assist members and potential members with their telephone requests, explains services, responds to problems, offers additional products and services, and directs calls to the appropriate area.

Essential Functions & Responsibilities:

• Assists members and potential members with inquiries by providing accurate, courteous, timely and professional phone service.
• Answers questions about products and services and processes member transactions with zero errors.
• Directs calls to the appropriate area. Directs escalated issues to the next level of authority.
• Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results.
• Maintains security and compliance for member confidentiality.
• Interacts with others in a team oriented environment and consistently meets performance expectations.

Required Experience: One or more years of customer service related experience required. One or more years of experience in a call center environment preferred.

Education: A high school diploma or GED.

Other skills required:

• Must possess excellent written and verbal communication skills.
• Must be detail oriented with strong organizational skills.
• Must possess mathematical ability to perform basic math skills.
• Must have the ability to multi-task.
• Must be able to work well with others.
• Must be proficient with Microsoft 365.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.