VP of Operations

Vice President of Operations Reports to: CEO Position Overview Base salary starting at $130,000+ plus bonus The Vice President of Operations will be responsible for designing, scaling, and leading the operational infrastructure of a growing ABA therapy organization This leader will own the performance, consistency, and scalability of clinic operations, ensuring high-quality clinical care, strong client outcomes, and an exceptional experience for both families and staff. The role requires a balance of strategic thinking and hands‑on execution, with a strong emphasis on building systems that enable sustainable growth. Why Propel Quality‑first clinical model built around outcomes, not volume Intentional investment in leadership development and mentorship Early learner focused, in‑clinic care model Opportunity to help shape the future operating model of a rapidly scaling organization High ownership environment with meaningful influence on company direction Compensation Starting at $130,000 + Bonus Key Responsibilities 1) Multi‑Site Operations & Scaling Develop and implement an operating model to support scalable growth Standardize processes, workflows, and performance expectations across all locations Lead new clinic openings, including operational readiness, staffing models, and ramp plans Ensure consistency in execution while allowing for local flexibility where appropriate 2) Clinic Performance Management Own and manage key operational metrics, including: Clinic revenue and EBITDA performance Authorized hour‑utilization and dosage delivery Staff productivity and labor efficiency Client retention and attendance Intake conversion and speed‑to‑services Recruiting funnel conversion and staffing capacity Clinic ramp performance for new locations Establish a regular operating cadence (weekly/monthly reviews) with Operation Manager(s), Recruitment Managers, Clinic Directors and the Senior Leadership team Identify performance gaps and implement corrective actions 3) Client Journey Ownership Optimize the end‑to‑end client experience: Intake and admissions Assessment and treatment initiation Ongoing care delivery Transition / discharge Reduce time from inquiry to first therapy session Improve client engagement, retention, and outcomes Partner with clinical leadership to ensure care quality aligns with operational efficiency Driving new lead generation: Developing new referral channels, accelerating growth of leads New business / revenue development (e.g., home‑based services) 4) Staff Journey & Workforce Management Build scalable systems for hiring, onboarding, performance management, leadership development, and retention across clinic and corporate teams. Develop Operations Managers & Recruitment Managers into high‑performing leaders capable of scaling new locations and developing future leaders. Support team with staff performance management process 5) Clinical Quality & Compliance Partnership Partner closely with clinical leadership to ensure: High‑quality therapy services Adherence to clinical standards and best practices Compliance with payer and regulatory requirements Support implementation of quality assurance processes and audits 6) Clinic‑Level Leadership Model Optimization Work with the Senior Leadership team to refine the clinic & operations leadership structure Clarify roles, responsibilities, and decision rights Create a culture of accountability and delivering clinical and operational results Ensure effective collaboration between clinical and administrative leadership 7) Process Improvement & Infrastructure Identify operational inefficiencies and implement process improvements Introduce systems, tools, and technology to support scale Build playbooks and SOPs for all core operational functions Represent company at ABA events to help build a strong reputation in the industry Qualifications Required 8–15+ years of operations leadership experience, preferably in healthcare or multi‑site service environments Proven track record of scaling operations across multiple locations Strong experience managing KPIs and driving performance improvement in fast‑paced, high–accountability environments. Comfortable operating both strategically and tactically. Demonstrated ability to build systems, processes, and teams from early‑stage growth to scale Experience leading and developing managers Minimum 2 days a week onsite, full‑time onsite preferred Preferred Experience in ABA therapy, behavioral health, or pediatric healthcare Familiarity with payer‑driven environments (authorization, billing, compliance) Experience working alongside clinical leadership (e.g., BCBAs, therapists) Key Competencies Operator‑builder mindset (can create structure where none exists) Data‑driven decision making People leadership and coaching Execution discipline Ability to balance growth with quality Cross‑functional collaboration (especially clinical partnership) Leadership expectations Lead with high accountability and low ego Operate with urgency and ownership Build strong partnerships across clinical and operational teams Develop leaders, not just manage outcomes Create clarity, structure, and consistency in ambiguous environments Protect clinical quality while driving operational excellence Success Metrics (First 12–24 Months) Successful scaling from 3 to 8+ clinics with consistent performance Achieve company revenue and EBITDA targets Improve dosage delivery and utilization metrics across all clinics Reduce time from inquiry to service start Improve staff retention and leadership bench strength Implement standardized operating playbooks across all locations within 12 months #J-18808-Ljbffr Dormont Manufacturing Co