Asst.Service Manager Automotive

Overview Icahn Automotive Group LLC (Icahn Automotive) was formed by its parent, Icahn Enterprises L.P. (NASDAQ: IEP), to invest in and operate businesses involved in aftermarket parts distribution and service. Our businesses have a singular focus: provide premium automotive parts and services at a great value. The businesses of Icahn Automotive today consist of Pep Boys automotive aftermarket retail and service chain, Auto Plus automotive aftermarket parts distributor, Precision Tune Auto Care owned and franchised automotive service centers, and AAMCO Total Auto Care franchised service centers. The businesses of Icahn Automotive total over 22,000 employees, over 2,000 company‑owned and franchise locations and 25 distribution centers throughout the US, Canada, and Puerto Rico. Position Summary Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and provide essential selling and task support by partnering with management to ensure that the service repair business is organized, store operations run efficiently, and shop productivity is maintained to company standards. This position is designated as safety‑sensitive. Duties & Responsibilities Under the direction of the Store Manager of Service, assist in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction. Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies, and purchase for re‑sale parts (OP) procurement and vendor payment practices. Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. Drive sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions. Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Perform CVIs and other service‑related tasks as qualified and directed. Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with day‑to‑day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations. Effectively communicate with all store associates, management, and customers. In the absence of any management, act as the primary supervisor for the store staff, observing and coordinating operational activities. Serve as key holder and be responsible for basic and detailed opening and closing responsibilities. Other duties as assigned. Knowledge, Skills, and Abilities High school diploma or equivalent required. One year of experience in automotive service environment. Valid Driver's License. Basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions; ability to apply mathematical formulas to calculate commissions and discounts. Experience acting as a work lead or supervisor previously. Ability to exercise judgement and to work independently. Strong customer service skills. Ability to handle difficult customer situations. Comfortable utilizing up‑sell techniques. Strong cash handling skills, including the use of POS systems. Strong verbal communication skills. Demonstrated consistency, accuracy and follow‑through. Ability to work days, nights, holidays and weekends. Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance. Frequent standing and walking for long periods of time. Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. Climb up and down ladders to retrieve and stock merchandise. Communicate effectively in person, by telephone, or by using telecommunications equipment. Enter and locate information on computer. Present information to small and large groups. Visually verify information, often in small print. Safely operate a motor vehicle. #J-18808-Ljbffr Icahn Enterprises